Perceived hygiene attributes in the hotel industry: customer retention amid the COVID-19 crisis

Understanding the influence of the perceived risk of the coronavirus disease (COVID-19) on the post-traumatic stress disorder and revisit intention of hotel guests

“…For this reason, many studies have sought methods to induce revisits by hotel guests and many predictors of revisits have been identified. More specifically, Yu et al (2021) stated that enhancing hotels' hygiene features perceived by the guests can induce them to revisit the hotels. Hassan and Soliman (2021) also argued that socially responsible behaviors regarding COVID-19 may positively affect tourists' intent to revisit hotels.…”

“…While many studies have researched the revisit intention of hotel guests and its importance continues to be emphasized ( Han & Hyun, 2017 ; Jones et al, 2000 ; Kim et al, 2017 ; Scarpi et al, 2019 ), no studies have examined the perceived risk of hotel guests in the face of a new epidemic such as COVID-19 and its influence on the PTSD development and behavioral intentions of guests. Most studies have also focused on the negative impacts of COVID-19 and past pandemics (e.g., SARS and MERS) on the hospitality and tourism industry from the viewpoint of consumers' risk perception and restrictive purchase behaviors ( Joo et al, 2019 ; Pine & McKercher, 2004 ; Shin & Kang, 2020 ; Yu et al, 2021 ). Such studies intensively discuss the negative impacts of COVID-19 on the overall hospitality industry.…”

What do urban and rural hotel managers say about the future of hotels after COVID-19? The new meaning of safety experiences

“… Indicators Items Authors Future of hotels after COVID-19 (FAC191) The hotel should offer a management model that guarantees the safety and hygiene of customers Robina-Ramírez et al, 2021a ; Gössling et al, 2020 . (FAC192) Hotels should offer innovative experiences in quality and technology that exceed tourist expectations during the pandemic Shin & Kang, 2020 ; Stergiou & Farmaki, 2021 ; Yu et al, 2021 . (FAC193) Hotels should collaborate with public institutions and other companies from other sectors involved in the tourist destination Crick & Crick, 2020 ; Kash & Darling, 1998 To develop safety experiences (SE) (SE1) Hotels must guarantee distance, health and hygiene safety protocols in the design of experiences with customers Hacker et al, 2020 ; OMS, 2020 WHO, 2019 ; WHO, 2020 (SE2) Government should guarantee hospital capacity and security measures to stop propagation of the virus Bassi & Hwenda, 2020 ; Henning-Smith, 2020 .…”

“…Trust is not only generated by compliance with the protocols established by the health authority; it is necessary to create a safe, healthy and quality work environment both for the employee ( Stergiou & Farmaki, 2021 ) and for the tourist ( Yu et al, 2021 ). According to the document “COVID-19 and Transforming Tourism”, United Nations (2020) has referred to the security conditions of tourism companies that need to be put in operation in the new pandemic crisis framework.…”

Sustainability in Hospitality Marketing during the COVID-19 Pandemic. Content Analysis of Consumer Empirical Research

“…Other papers addressed the impact of consumers' perceptions of hotel safety [55] and hygiene [47] on consumer behavior. Perceived hotel safety was found to effect hotel selection behaviors, with hygiene control being the strongest driver [55].…”