This qualitative study examines the experience of racial and ethnic
minorities receiving behavioral health care in a safety net setting during the
early process of health insurance reform in Massachusetts. Three rounds of
interviews were conducted between August 2007 and May 2009, collecting
information from patients (n=65) on the experience of health reform and delivery
of mental health care. Four categories of enrollees transitioning into health
reform emerged over the course of the study that grouped into a typology of
experiences with reform: early enrollees, middle enrollees, late enrollees, and
multiple switchers. With support, a majority of the sample transitioned smoothly
to the new health insurance mechanisms. However, some experienced administrative
confusion and disruption in mental health care during the transition.
Administrative policies providing special accommodations for individuals with
mental health disorders and other vulnerable populations may be important to
consider during the transition to health insurance reform.