Perceived organizational support and organizational citizenship behavior–A study of the moderating effect of volunteer participation motivation, and cross-level effect of transformational leadership and organizational climate

Abstract

The purpose of this study is to examine the relationship between perceived organizational support and organizational citizenship behavior, and to explore the moderating effect of volunteer participation motivation on the relationship between the variables, as well as the cross-level effect of transformational leadership and organizational climate. In this study, the front-liners of Taiwan’s National Immigration Agency were the study subjects. A total of 289 employee questionnaires were filled out and returned. It was found that employees’ POS had a positive effect on OCB, while volunteer participation motivation had a moderating effect on the relationships between the variables. Furthermore, transformational leadership and organizational climate were found to have a cross-level effect on enhancing employees’ POS, boosting their motivation to volunteer, and triggering more OCB in employees. The results of this study provide the organization with development measures to encourage its employees to convey more OCB, and improve their service performance. Moreover, based on research evidence that an organization encourages employees to actively participate in voluntary work, and should promote cooperation between the employees and the public by enhancing their sense of public responsibility, improving their services to the public, creating a harmonious work climate for the employees, and offering more opportunities for the public to engage with the employees.

The Influence of Work Environment, Organizational Culture, and Career Path on Organizational Citizenship Behavior

“…This shows that when the company is willing to help employees complete work to the best of the employee's abilities, this will be able to create altruism to help new colleagues. The results of this research support the research results of Aswin & Rahyuda (2017); Alshabaani, et al (2021); Hong et al (2023); and Kao, et al (2023) there is a significant positive influence of POS on OCB.…”

“…The significant influence of career level on POS was found from research by Norizan et al, (2016). Meanwhile, POS has a significant effect on OCB in research (Alshabaani, et al, 2021 andKao, et al, 2023). H10: Career level has a positive and significant influence on OCB through POS.…”

“…Previous researchers concluded that organizational culture has a positive and significant influence on OCB such as: Herawati et al, (2021); Gunawan et al, (2023) So, it can be hypothesized that: significant influence (direct effect) on OCB (Herawati et al, 2021 andKhatri, et al, 2022), on POS (Salvador et al, 2022;Kim andJang , 2018 andSantos &Gonzales, 2018). POS has also been directly proven to have a significant effect on OCB (Alshabaani, et al, 2021 andKao, et al, 2023). H9: Organizational culture has a positive and significant influence on OCB through POS.…”

A Cross-Level Study of the Consequences of Work Stress in Police Officers: Using Transformational Leadership and Group Member Interactions as an Example

“…Furthermore, in order to make the sample to effectively representative of the population, this study adopted a stratified two-stage sampling design, and was based on the principle of probability proportional to size (PPS) sampling. 67 According to the current organizational structure of the Taiwan Border Police, the first layer of sampling was based on the Taipei and Kaohsiung branches of Taiwan’s Aviation Police Bureau, and according to the geographical location and size of the sampled aviation police bureaus, two Harbor Police Departments, Keelung and Kaohsiung (two authorities each at the airport and at the port), were selected. In the second layer of sampling, this study selected two units from the selected precinct or the Harbor Police Department, a total of eight units (four units from the airport and four units from the port), and the probability of each unit being selected was the same.…”

“…68 That is, in order to ensure the accuracy of the translated information, the scale was first translated into Chinese by native English speakers, and then back into English to ensure that there are no semantic differences in the Chinese scale. 67 This study used a 5-point Likert scale (strongly agree, agree, neutral, disagree, and strongly disagree) to assess participants’ perception of the study variables.…”