Perceived Quality of Reference Service with WhatsApp

Guo, Yan; Lam, Apple Hiu Ching; Chiu, Dickson K.W.; Ho, Kevin

doi:10.6017/ital.v41i3.14325

Cited by 26 publications

(13 citation statements)

References 12 publications

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“…Social media and library and information services Social media is particularly impactful to the younger generation, not just in their daily lives but also in their learning (Leung et al, 2021;Wang et al, 2021;Lei et al, 2021;Dong et al, 2021;Cheng et al, 2022;Wang and Xie, 2022;Dong et al, 2021;Wang et al, 2022b). Thus, library services also need to be promoted and provided on social media (Chan et al, 2020b;Cheng et al, 2020;Fong et al, 2020;Lam et al, 2022;Guo et al, 2022;Yang et al, 2022). Al-Aufi et al (2022) investigated and developed a model to check for the effectiveness of crowdsourcing through social media in improving information services.…”

Section: Transformation Of Librariesmentioning

confidence: 99%

Editorial: 40th anniversary: contemporary library research

Chiu

2022

LHT

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Section: Transformation Of Librariesmentioning

confidence: 99%

Editorial: 40th anniversary: contemporary library research

Chiu

2022

LHT

Self Cite

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“…Cheng et al, in press;W. Wang et al, in press), mobile learning (Jiang et al, in press), social media aids (Leung et al, in press; Lei et al, in press; Lam et al, in press), and (Dong et al, 2021;Guo et al, 2022;Tsang and Chiu, 2022). We hope this work can provide a starting point for our community to develop better programs to cater to the needs of both public managers and society at large.…”

Section: Discussionmentioning

confidence: 93%

Equip public managers with data analytics skills: a proposal for the new generation of MPA/MPP programs with data science track

Sayama

2023

LHT

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PurposeThis research uses a multifaceted approach to develop an MPA/MPP curriculum to support a data science track within the existing MPA/MPP programs by identifying the core and elective areas needed.Design/methodology/approachThe approach includes (1) identifying a suitable structure for MPA/MPP programs which can allow the program to develop its capacity to train students with the data science and general public administration skills to solve public policy problems and leave explicit space for local experimentation and modification; (2) defining bridging modules and required modules for the MPA/MPP programs; and (3) developing of data science track thought to make suggestions for the inclusion of suitable data science modules into the data science track and benchmarking the data science modules suggested with the best practices developed by other professional bodies. The authors review 46 NASPAA-accredited MPA/MPP programs from 40 (or 22.7%) schools to identify the suitable required modules and some potential data science and analytics courses that MPA/MPP programs currently provide as electives.FindingsThe proposal includes a three-course (six–nine credits, not counted in the program but as prerequisites) bridging module, a nine-course (27 credits) required module and a five-course (15 credits) data science track/concentration.Originality/valueThis work can provide a starting point for the public administration education community to develop graduate programs focusing on data science to cater to the needs of both public managers and society at large.

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“…Our results also provide insights into social media platforms and their app developers, as there are business opportunities for developing apps for enhancing instructor-student learning communication and apps for engaging instructors and learners in learning through social media platforms (Tsang & Chiu, 2022;Guo et al, 2022). Further, online educators (Yao et al, 2023) and MOOC providers (Cheng et al, 2022) should consider using social media to promote their courses, augment their teaching, and facilitate student-instructor communication.…”

Section: Practical and Managerial Suggestionsmentioning

confidence: 87%

Social media aids for business learning: A quantitative evaluation with the 5E instructional model

et al. 2023

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Social media use is widely accepted in higher education, connecting students' learning with daily life. Considering the potential of social media to revolutionize the whole spectrum of teaching and learning, this study examines social media usage of business school students of different majors and their perception of social media as learning aids through a quantitative online survey guided by the 5E instructional model, with 423 valid responses from students majoring in accounting, finance, and economics. Results indicated that respondents perceived social media as influential in helping them access study-related information. It facilitated comprehensive learning, information access, information sharing, and student communication with instructors. Significant differences in perceptions of using social media as aids for business learning were found among students of different demographics, including gender, education level, and residence, but not quite for different majors. While various studies have examined the use of social media in education, scant studies focus on business school students under the lens of the 5E instructional model, especially Asians.

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Perceived Quality of Reference Service with WhatsApp

Cited by 26 publications

References 12 publications

Editorial: 40th anniversary: contemporary library research

Editorial: 40th anniversary: contemporary library research

Equip public managers with data analytics skills: a proposal for the new generation of MPA/MPP programs with data science track

Social media aids for business learning: A quantitative evaluation with the 5E instructional model

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