Perceived Satisfaction of Patients and Related Factors for Oral Surgery Student Dental Clinic: Evidence From Sri Lanka

Abstract

We assessed perceived satisfaction of patients and related factors for treatment provided by the oral surgery student dental clinic of the only Sri Lankan dental school. A descriptive cross-sectional study was conducted among 288 consenting patients who received oral surgery treatment at the student dental clinic of Department of Oral and Maxillofacial Surgery, Faculty of Dental Sciences, University of Peradeniya, Sri Lanka. A self-administered, validated questionnaire and a 19-item multidimensional patient satisfaction scale were used for data collection. Patients of all ages were represented, but were dominated by females, aged 30 to 44 years, possessing educational attainment up to General Certificate of Education ordinary or advanced level of which 54.9% were unemployed. They had travelled distances of less than 10 and 10 to 20 km (28.1% and 27.5%, respectively) predominantly to receive tooth extractions exacerbated by symptoms. Overall, 90% of responding patients were highly satisfied with the items of many dimensions of dental treatment. Despite high levels of perceived satisfaction expressed, further improvements were warranted for waiting time, optimal pain control with more kind, and courteous staff.

Development and validation of a novel index to assess the perceived impact of sports-related oro-dental trauma among adolescents: findings from Sri Lanka

“…Although patient-centred care is a controversial issue in lower and LMIC [62], Sri Lanka has achieved excellent health outcomes proportionate with its income [63], and evidence from Sri Lanka reveals that the factors related to clinic context, treatment process, convenience and outcome of care were well satisfied by the patients in an oral healthcare setting [64]. Against this backdrop, it is logical to recommend the introduction of indices such as AODTII in the context of better patient-centred care.…”

Patient’s satisfaction with the treatment provided in Basrah Dental College between July 2022 and April 2023

“…15 These finding disagree with study In the United States most common occupations among patients were students and service workers, 14 in Saudi Arabia shows that 45% of the patients are employed and 52% are unemployed. 16 These clinics often offer discounted or subsidized services compared to private dental practices, making them more accessible to individuals with limited financial resources. 17 With the percentage of (53.7%) of patients with low, (39.4%) are medium income and only 5.7% with high income, agree to a lot of studies (16)(17)(18)(19)(20)(21)(22) due to the low cost of dental treatment in the clinics of the college.…”

“…16 These clinics often offer discounted or subsidized services compared to private dental practices, making them more accessible to individuals with limited financial resources. 17 With the percentage of (53.7%) of patients with low, (39.4%) are medium income and only 5.7% with high income, agree to a lot of studies (16)(17)(18)(19)(20)(21)(22) due to the low cost of dental treatment in the clinics of the college.…”