Perceived Service Quality and Customer Satisfaction: A Missing Link in Indian Banking Sector

The appearance of the internet, together with the development of related advancements, has made a noteworthy effect on the lives of individuals around the world. For advertisers, a standout among the various effects has been the rise of virtual stores that sell items and administrations online. Consumers are now be able to buy products and ventures for all intents and purposes anywhere, 24 hours daily, 7 days and without land and fleeting limits. While numerous advertisers recognize the significance of utilizing the internet in their promoting blends, little research has exactly tried the basic factors that impact a person’s choice when purchasing items or administrations on the web. This investigation looks at the determinants of the client-requesting knowledge, which incorporates information quality of the app, payment system and design of the app, customer services, customer satisfaction and the quality of food. The levels of determinants are indicated site quality and administration quality. Study information of 369 online sustenance-requesting clients was used to test the examination display, utilizing multiple regression analysis. Results uncover that not exclusively is there a huge positive relationship between customer services and satisfaction, yet additionally a huge positive relationship between quality of food and consumer satisfaction. Moreover, huge positive connections are additionally found not just between the app and consumer satisfaction but in addition between services and satisfaction also. There is a negative and insignificant connection between design of the app and satisfaction. By and large, the examination gives important bits of knowledge for working on web sustenance-requesting administrations effectively.

Section: Customer Services and Customer Satisfactionmentioning

confidence: 99%

Customer Satisfaction Towards Food Service Apps in Indian Metro Cities

Chakraborty

2019

“…Sales promotion may increase the efficacy of sales as well as customer knowledge (Gilbert & Jackaria, 2002). Customer knowledge builds up the foundation of service quality, while the service quality is optimistically influenced by the evaluation of customer value (Nambiar et al, 2018).…”

Section: Source: Authorsmentioning

confidence: 99%

“…Thus, post-purchasing experience of consumers regarding the shopping for Eid should be considered by the marketers. The reason behind the observation of post-purchasing experience is to build better customer evaluation through customer knowledge (Nambiar et al, 2018) and to enhance the re-purchasing intention towards the vendor or shopping mall from where they made purchases earlier (Kumar & Anjaly, 2017). In recent years, few occurrences have made the event bitter.…”

Section: Source: Authorsmentioning

confidence: 99%

Purchase Preferences and Buying Influences on Religious Occasions

Khan

Sharma

2020

The present study responds to calls from global agencies, regulators and activist groups to understand the impacts of religion on purchase decisions. The study reveals the purchase preferences and behaviour of consumers on occasions of a religious festival, that is, Eid-al-Fitr in an emerging market. The study aims to explore consumption patterns along with the specific reasons and factors influencing the purchasing behaviour of Muslim consumers during Eid-al-Fitr . The study is conducted as an ethnographic research in Bangladesh. Observations and interviews (on 100 event actors) were conducted between July 2014 and June 2018. The results reveal that Muslims undergo a shopping spree during their biggest religious festival Eid-al-Fitr. Purchase behaviour among Muslim society in Bangladesh is influenced by the head of family or senior citizens of the society. The study also tries to address the link among market, goods, services and consumers during the Eid-al-Fitr. Finally, the study identifies several key factors such as biological, neighbouring countries and issues of affiliation which may affect the purchasing behaviour of consumers during the religious occasions.

“…So, restructurings of the financial sector are possible through adopting efficient banking theory. Besides of the above implications, a bank has to create customer relationships that deliver value beyond the core product (Nambiar, Ramanathan, Rana, & Prashar, 2018) and must acquire financial knowledge along with financial attitude, behaviour and knowledge (Rai, Dua, & Yadav, 2019).…”

Section: Conclusion and Policy Implicationsmentioning

confidence: 99%

Impact of Financial Crisis on Credit Risk: Pre- and Post-financial Crises  in an Emerging Economy

Moudud‐Ul‐Huq

Akter

Biswas

2020

This aim of the article is to establish a model to discuss the reasons for changing the level of credit risk among the commercial banks of Bangladesh during the global financial crisis (GFC). Credit risk has been remaining as the essential and core risk in commercial banking activities. Multiple regression analysis is used to test the relationship among the level of credit risk as a dependent variable and financial crisis, other bank-level variables and macroeconomic variables. The causes of the GFC revealed not only systematic or structural imbalances but also the necessity to keep and strengthen the principles of credit risk management. We analyse the leading causes of the recent GFC. Moreover, the lessons that must be learnt from the weaknesses of credit risk management systems. Credit risk was found to respond to macroeconomic conditions, which indicate strong feedback effects from the banking system to the real economy. This article represents the analysis of the influence of the financial crisis on credit risk management in commercial banks and summarizes the challenges faced by banks for credit risk improvement. We hope that this reality creates new opportunities for managing credit risk in the future to increase this importance in the banks and the overall economy of Bangladesh.