Perceived value, transaction cost, and repurchase-intention in online shopping: A relational exchange perspective

Wu, Lei‐Yu; Chen, Kuan-Yang; Chen, Po‐Yuan; Cheng, Shu-Ling

doi:10.1016/j.jbusres.2012.09.007

Cited by 372 publications

(292 citation statements)

References 42 publications

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“…The effect was large (0.603), suggesting that locals' perceived economic benefits in relation to social costs caused positive word-of-mouth, thereby increasing festival sustainability. The direct effect of perceived value on loyalty correlated with past research (Chang & Tseng, 2013;Chen & Hu, 2010;Wu, Chen, Chen, & Cheng, 2014). In addition, our results demonstrated that environment directly influenced loyalty, indicating that more favorable environmental quality caused locals to spread positive word-of-mouth.…”

Section: Results Of the Structural Modelsupporting

confidence: 84%

Investigating the Role of Government Policy and the Environment on Locals’ Loyalty to Spring Music Festivals

Lee

Liu

Chung

et al. 2015

CMR

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This paper explores the importance of government policy and the environment in determining locals' perceived value of and loyalty to festivals. Although past studies have analyzed attendee loyalty, little research has examined the perspectives of local businesses and residents. Locals with unsatisfactory experiences can hinder festivals from being held. This study applied a structural equation model (SEM) approach to investigate the responses of locals to spring music festivals in southern Taiwan. The results indicated that both government policy and the environment affected perceived value, which consequently influenced loyalty. Implications are drawn for government policy support, festival management, and tourism.

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Section: Results Of the Structural Modelsupporting

confidence: 84%

Investigating the Role of Government Policy and the Environment on Locals’ Loyalty to Spring Music Festivals

Lee

Liu

Chung

et al. 2015

CMR

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“…Nevertheless, it is pragmatic that customer perceived value in terms of convenience stores has been entertained in very wide studies in the developed countries, even though the intense volume of research has been carried out predominantly in the UK and the US (Yang, 2009;Christine, 2011;Desmet, 2014). In the developing nations a substantial quantity of research has been carried out; this covers the Asian countries as well as some parts of Africa (Yu Wu, 2014). However, in Malaysia little research on customer perceived value in terms of convenience stores has been done (e.g.…”

Section: Research Backgroundmentioning

confidence: 99%

“…Nevertheless, the majority of the research illustrates that CPV has a positive infl uence on brand loyalty, retention, satisfaction as well as repeat purchase (Yang, 2009;Vera, 2013;Yu Wu, 2014); but very little focuses on convenience stores. However, it has remained uncertain what the defi nite relationship linking CPV dimensions and customer satisfaction, retention and loyalty in the retail segment such as convenience stores is.…”

Section: Research Rationalementioning

confidence: 99%

Customer Perceived Value Towards Convenience Stores in Malaysia: The Influence on Customer Satisfaction, Loyalty and Retention

Animashaun¹,

Tunkarimu²,

Dastane³

2016

JMCBEM

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Numerous researchers have centred their attention on Customer Perceived Value towards brands but only a few have focussed on CPV towards convenience stores. The main purpose of the research is to measure the CPV dimensions and identify which dimension infl uences customer satisfaction and as a result leads to customer loyalty and retention for convenience stores in Malaysia. Independent variables such as functional, conditional, social, emotional and economic values were taken into account; the number of 200 customers were sampled, using a blend of explanatory and descriptive research design and a quantitative research method. The reliability was measured ranging from (α =.560-.966) using Cronbach's alpha. The application of descriptive statistics and correlation analysis was intended to explain the relationship between the independent and dependent variables of the research, whereas the inferential statistics and linear regression were used to test the hypotheses; with a signifi cance level p ≤ 0/05 whereby the fi ndings of the research showed that economic value has a high infl uence on customer satisfaction as well as loyalty and retention. However, based on the fi ndings customers are highly infl uenced by the economic value they get from a convenience store. Among the realistic contributions are positioning value pricing, formulating a strategy that encourages convenience value, connects to customers' emotions during shopping and also creates a diverse approach that sets a convenience store apart from another. However, there is a need for future studies to extend the model of this research by adding other perceptions such as demographic features of the consumers. JEL classifi cation: M310, M390

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“…With so much at stake, clients usually prefer to sacrifice better deals that are offered by less reputable sellers, to buy a more expensive product, offered by a known and trusted store with a higher rate of repurchase and better prestige among other consumers [35] [18]. Considering this behavior observed among most customers of online stores, we decided to extend the Internet Shopping Optimization Problem to include a rating for each e-commerce to additionally obtain the best possible price for a given shopping list, give the customer a set of options based on the reputability of the stores from a lower to higher risk.…”

Section: Introductionmentioning

confidence: 99%

Trustworthy Online Shopping with Price Impact

Musiał

López-Locés

2017

Foundations of Computing and Decision Sciences

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Abstract. Internet shopping is one of the main pillars of electronic commerce. According to the literature, the Internet Shopping Optimization Problem (ISOP) has been defined in order to optimize the global cost of online purchase, taking into account both the cost of products and shipping. In this study, it was decided to propose and analyze a very interesting, and really substantial, extension of the ISOP. Namely, trust factors were subjected to careful analysis from the customer point of view. The analysis is based on a specially prepared questionnaire, supplemented by the information from the literature and our own observations. Thus, it was possible to propose a definition of a new mathematical model of the problem, and to prove its affiliation to the class of strongly NP-hard problems. In addition, the heuristic algorithm is proposed, which can be used to solve the problem.

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Perceived value, transaction cost, and repurchase-intention in online shopping: A relational exchange perspective

Cited by 372 publications

References 42 publications

Investigating the Role of Government Policy and the Environment on Locals’ Loyalty to Spring Music Festivals

Investigating the Role of Government Policy and the Environment on Locals’ Loyalty to Spring Music Festivals

Customer Perceived Value Towards Convenience Stores in Malaysia: The Influence on Customer Satisfaction, Loyalty and Retention

Trustworthy Online Shopping with Price Impact

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