Percepção De Pacientes Quanto À Humanização No Atendimento Médico

Abstract

Objective: To evaluate patients’ perception of humanization in medical care, regarding the integrality of the attendance and comparing the humanization of physicians from the FTC clinic with those from outside the FTC clinic. Methods: This was a descriptive, quantitative and cross-sectional study that was carried out with patients in the FTC Clinic – Ogunjá - Salvador /BA from December 2018 to May 2019. Data were obtained through the Patient-doctor relationship questionnaire (PDRQ-9). Results: The questionnaire was applied in 100 patients with mean age of 47.7 ± 14.1 years, the majority of them being female (70%). Regarding the statement related to the help provided by physicians, 42 (84%) patients who were already treated at the FTC clinic consider it as totally appropriate, in contrast only 26 (52%) patients who were never attended at the FTC clinic, consider the statement totally appropriate. Regarding the extent to which physicians are expansive and communicable, 50 (100%) patients who have already been seen at the FTC clinic consider this statement to be at least appropriate, while 16 (32%) participants from the other group judge as at most appropriate. Regarding the affirmative about the ease of access to the physician, the greatest discrepancy occurred in the presente study, when 49 (98%) patients who were already treatedat the FTC clinic declare this statement as atleast appropriate, where as 25 (50% %) patients who have never beenseenat the FTC clinic, judge as atmost appropriate. Conclusion: The physicians of the FTC clinic were better evalutated by their patients when compared too ther physicians in seven of the nine characteristics surveyed, which may berelated to the off erof the curriculum componente of humanism in the curriculum ofthe UNIFTC medical course, which comes contributing to the integrality of the doctor-patient relationship in the FTC clinic.