Perception among NHIS–HMO Enrolees of the Attitudes of Medical Personnel during Outpatient Care in Lagos Hospitals

Mkperedem, Abigail Affiong; Ogunlade, Peter; Igbolekwu, Chisaa; Arisukwu, Ogadimma; Owa, Stephen Olugbenga; Afolabi, Abiodun Olawale; Etta-Oyong, Stephen Otu

doi:10.3390/ijerph20021218

Cited by 3 publications

(1 citation statement)

References 18 publications

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“…This is in line with research conducted by Mkperedem, et al, namely as many as ninety one respondents who had a good perception and also saw the attitude of the medical staff as very good and good was higher than those with very high perceptions t this observation because of the calculation of χ2 (16) = 82.265 higher than the chi-square table (p > 0.01). Therefore, the null hypothesis, which states 'there is no significant relationship between the quality of the attitude of medical staff' and perceptions of enrolees', is rejected, and the alternative hypothesis which corroborates that 'there is a significant relationship between the quality of the attitude of medical personnel and the perception of acceptance' (Mkperedem et al, 2022).…”

Section: Discussionmentioning

confidence: 92%

Analysis of the Quality of Inpatient Health Services at Medan Haji General Hospital

Lubis

Setiawan²,

Saragih³

et al. 2022

Contagion

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Currently the hospital is innovating to increase the level of patient satisfaction indicators which are still a problem in the quality of health services. The purpose of this research is to raise issues related to the quality of inpatient services at RSU Haji Medan. The method used is descriptive analytic with a cross-sectional study design, namely through a sample of 189 people taken from 9818 populations through calculations using a categorical descriptive formula and drawn by purposive sampling, data collection is carried out based on direct interviews using a questionnaire instrument adopted from RISKESNAS Ministry of Health of the Republic Indonesia, after the survey was conducted, the data were analyzed by means of frequency and central distribution, statistical tests using the Spearman rho correlation, multiple linear regression. The results showed that the average patient was still in the dissatisfied category (mean = 150.79), the Spearman rho test stated that there was a relationship of all variables with the quality of inpatient health services p <0.05 with the highest correlation direction of 0.540 in the fairly strong category , Partially patient satisfaction has a value of t = 3.442 and has a coefficient value of 0.201, if there is an increase in patient satisfaction of 0.1%, the quality of inpatient health services will improve by 20.1%. This study concludes that constantly at 13.6% and simultaneously (F=34.835) influences the quality of inpatient health services, leaders and health human resources work together to build even better health services to improve service quality. Keywords: Correlation, Hospital, Linear, Quality, Service

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Section: Discussionmentioning

confidence: 92%

Analysis of the Quality of Inpatient Health Services at Medan Haji General Hospital

Lubis

Setiawan²,

Saragih³

et al. 2022

Contagion

View full text Add to dashboard Cite

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Healthcare service delivery perception among NHIS-HMO enrollees in Lagos hospitals

Mkperedem,

Ogunlade,

Igbolekwu

et al. 2023

Humanit Soc Sci Commun

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The National Health Insurance Scheme and Health Maintenance Organization partnership serves as a vital instrument in Nigeria’s government efforts to attain Universal Health Coverage, however, patients’ low-level satisfaction with health service quality has been reported across literatures. This study therefore aims to assess healthcare service delivery perception among NHIS-HMO enrollees in Lagos hospitals. Anchoring on the filter theory of attention, the study utilize the convergent parallel mixed method research design which involves the collection and analysis of both quantitative (questionnaire) and qualitative (in-depth interviews (IDIs)) data. Using a simple random and convenient sampling techniques, a total of 252 retrieved questionnaires and 15 in-depth interviews were used to elicit data from selected respondents across 9 healthcare facilities in 3 local government areas. Enrollees’ perception was significantly affected by the tangible Healthcare facilities (HCFs) physical environment variable. Related to process variables, the quantitative study found positive response towards humane treatment, and prompt medical attention questions, however, the qualitative interviews had differing results. Both the quantitative and qualitative confirmed presence of long waiting queues. Quantitative result on outcome variable indicated HCFs competence in providing quality services, however, in-depth interview session revealed being an enrollee limits accessibility to HCFs competent service. The research concludes that healthcare enrollees’ perception may alter depending on the type of healthcare service accessed at the HCF. Therefore, to attain the Universal Health Coverage mission, the study recommends reduction or total removal of every form of challenge such that makes for NHIS-HMO enrollees spending too much time at the HCFs during healthcare access.

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Does expanding health insurance in rural Nigeria result in improved health outcomes and poverty reduction?

Eze,

Chukwuma

2024

Journal of Global Health Economics and Policy

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The recent surge in enrolment in Nigeria’s National Health Insurance Scheme (NHIS) of 11% in Q4 of 2023 presents a critical opportunity to assess its potential for improving healthcare outcomes and reducing poverty, particularly in rural areas. Given the significant healthcare infrastructure and personnel disparities across Nigeria’s rural regions, this paper investigates whether health insurance can effectively achieve these goals. We stress the importance of workforce development in this context. Despite the theoretical advantages of health insurance in enhancing access to care and alleviating financial burdens, its impact in rural areas is severely constrained by a lack of healthcare professionals and facilities. These systemic deficits limit access to quality care, undermining the potential benefits of expanded insurance coverage. We argue that while expanding health insurance is essential, it is insufficient to generate substantial improvements in health outcomes or meaningful poverty reduction without concurrent investments in healthcare infrastructure and workforce development. Furthermore, we propose a phased strategy that prioritizes strengthening healthcare facilities and increasing the availability of healthcare professionals in rural areas, followed by broader insurance coverage expansion. This approach ensures that the gains from health insurance translate into real improvements in healthcare access, outcomes, and long-term poverty reduction, thereby enhancing services for underserved populations.

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Perception among NHIS–HMO Enrolees of the Attitudes of Medical Personnel during Outpatient Care in Lagos Hospitals

Cited by 3 publications

References 18 publications

Analysis of the Quality of Inpatient Health Services at Medan Haji General Hospital

Analysis of the Quality of Inpatient Health Services at Medan Haji General Hospital

Healthcare service delivery perception among NHIS-HMO enrollees in Lagos hospitals

Does expanding health insurance in rural Nigeria result in improved health outcomes and poverty reduction?

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