Perception of patients About Medical care at Gynecology OPD in I.T.H.S :Observational Study

Abstract

Background: Hospitals are the most important organizations of health care system. Globally 80% patients are attended at OPD. Aim: To find the perception of patients regarding care provision at Gynecological OPD in Islam Teaching Hospital, Sialkot Study Design: Observational study. Methodology: Hundred patients were included in present study. All information was collected via Questionnaire and was kept in secret. Data analyzed by SPSS 20.0v. Results: Quality of information provided by receptionist was satisfied 84(84%), partially satisfied 10(10%) and unsatisfied 6(6%). Promptness with which patients was checked by the doctor was Poor 2(2%), Fair 6(6%) and good 92(92%). Behaviour of doctor towards patients was Satisfied 80(80%), partially satisfied 16(16%) and unsatisfied 4(4%). Time given by the doctor to the patients was Satisfied 80(80%), partially satisfied 20(20%). Conclusion: This study concluded that satisfaction of patients of Gynecological OPD was overall good. However, many of the existing shortages can be improved by presenting an organized program. Keywords: Perception, patients and Gynaecology OPD.