Perception of patients towards the role of pharmacist: a cross-sectional study from selected three hospitals in Central Nepal

Shrestha, Shakti; Poudel, Ramesh Sharma; Thapa, Pradeep; Baniya, Susmita; Kc, Bhuvan

doi:10.1111/jphs.12217

Cited by 4 publications

(5 citation statements)

References 41 publications

(114 reference statements)

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“…A cross-sectional survey in the Sultanate of Oman observed that the participants from the general public had a good level of perception regarding the pharmacist's roles and responsibilities (Jose, Al Shukili, Jimmy, 2015). Also, Shrestha et al found that the overall perception of patients toward the roles and responsibilities of pharmacists was positive (Shrestha et al, 2018). On the other hand, a study in Kuwait indicated that respondents had overall negative perceptions of community pharmacists, moderate expectations of their role, and a slightly positive view of the current pharmacy services (Awad, Al-Rasheedi, Lemay, 2017).…”

Section: Discussionmentioning

confidence: 99%

Preparatory Year Students’ Perception of Pharmacy Profession as a Career Choice: A Cross-Sectional Study

Khurshid,

Alharbi,

Almohydib

et al. 2023

Braz. J. Pharm. Sci.

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The study attempted to assess preparatory year students' perception towards pharmacists and the pharmacy profession. This cross-sectional survey was conducted between December 2019 and March 2020. The students were invited to complete an anonymous questionnaire via Google Forms ® . In total, 244 students, of which 53.7% were female with the mean age of 19.2 ± 0.65, from 12 universities participated in this study. As per our findings, the majority of the respondents (91.8%) regard pharmacy as a well-respected profession, 82.4% thought pharmacists are important decision-makers, 68.4% disagreed that most pharmacists were unkind, and 60.7% did not agree that pharmacy was a low-status occupation. Meanwhile, 95.5% agreed that pharmacists must have a university degree, 88.6% agreed pharmacists must take responsibility for patients, and 82.8% believed pharmacists had to work too hard. Moreover, 62.3% did not think pharmacy was a low-skill occupation, 54.9% did not agree pharmacists must do unpleasant things, and 45.1% disagreed pharmacists only did what physicians requested of them. Lastly, 48.8% had low confidence in choosing pharmacy as a career. The students' overall perception toward pharmacists and the pharmacy profession was favorable. However, only one-fourth of the students displayed a tendency to choose pharmacy as a future career.

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Section: Discussionmentioning

confidence: 99%

Preparatory Year Students’ Perception of Pharmacy Profession as a Career Choice: A Cross-Sectional Study

Khurshid,

Alharbi,

Almohydib

et al. 2023

Braz. J. Pharm. Sci.

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“…Patients need to perceive the pharmacists positively so that they could provide effective pharmaceutical services to patient. 6 The main factor needed to extend the community pharmacy service is understanding what the public expects and needs from the pharmacy service. Once the knowledge and attitude of the public about community pharmacy services are known, it can assist pharmacists in meeting customers' needs to enhance the service quality that community pharmacists could provide to improve customer satisfaction.…”

Section: Rationale Of Studymentioning

confidence: 99%

“… 5 Patients need to perceive the pharmacists positively so that they can provide effective pharmaceutical services to the patient. 6 …”

Section: Introductionmentioning

confidence: 99%

“…5 Patients need to perceive the pharmacists positively so that they can provide effective pharmaceutical services to the patient. 6 According to one research conducted in Japan, the health care systems differ across countries like United Kingdom, Malaysia and Philippines due to the variation in disease between them. In Malaysia, although prescription was done by physician, the screening, dispensing is done by pharmacists along with providing medication instruction to patients.…”

Section: Introductionmentioning

confidence: 99%

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Patients’ Perceptions on Community Pharmacy Services of a Ward (10) of Kathmandu Metropolitan

Ojha¹,

Bista²,

Kc³

2023

PPA

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Purpose Community pharmacists’ role is shifting from product-oriented function towards patient-centered care. The patient-centered role of pharmacists is undervalued, as the public is unaware of pharmacists’ role. This study aims to identify patients’ perceptions and satisfaction with pharmaceutical care services and factors affecting their preferences for community pharmacy services. Patients and Methods A quantitative cross-sectional study was conducted for three months on patients visiting registered community pharmacies in Kathmandu metropolitan ward number 10. Results Out of 406 participants, 30.5% perceive pharmacists to have a balance between business and health aspects of pharmacy practices; 29.1% view them as drug experts; and 11.8% consider pharmacists to be more concerned with business. 43.8% of participants were found to discuss their drug-related queries with pharmacists, possibly due to low treatment costs. Approximately 77% of respondents had no hesitancy when contacting pharmacists for health-related information because they believed pharmacists were sufficiently qualified to address drug-related questions. Around 88% of respondents agreed that the role of pharmacists is to counsel the patient about the directions for the use of medications. The level of satisfaction indicated that 72.4% are highly satisfied with pharmacy services. In addition, patients feel comfortable discussing their health with pharmacists due to their ability to protect the privacy of their medical records. In contrast, more trust in doctors seems to be the most common barrier for patients visiting pharmacists. Conclusion Overall, pharmacists were regarded as the most trusted health care personnel to contact. However, to facilitate the expansion of pharmaceutical care services, the public should be aware of their distinctive professional talents. It is recommended for future researchers to understand the subjective perspective of pharmacy staff, managers, and pharmaceutical policy makers.

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“…Better understanding of pharmacist's roles and responsibilities is important to enhance pharmacist-patient relationship and patients' satisfaction towards pharmacy services [9]. Previous studies reported varied degree of dissatisfaction towards the services provided by hospital pharmacists, which suggested the need for further quality improvement [10][11][12][13].…”

Section: Introductionmentioning

confidence: 99%

Awareness, expectation and satisfaction towards ward pharmacy services among patients in medical wards: a multi-centre study in Perak, Malaysia

Chang

Ong

et al. 2021

BMC Health Serv Res

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Background Patient’s awareness and satisfaction towards ward pharmacy services may influence perception towards effectiveness and safety of drugs, affecting medication adherence and clinical outcome. Nevertheless, studies on local ward pharmacy services were lacking. This study evaluated awareness, expectation and satisfaction of ward pharmacy services among patients in medical wards and determined their association with demographic characteristics. Methods This was a cross-sectional study using self-administered questionnaire conducted in medical wards of fourteen Perak state public hospitals from September to October 2020. In-patients aged ≥18 years old were included. The validated questionnaire had four domains. The student’s t-test, one-way analysis of variance (ANOVA) and multiple linear regression were was employed to evaluate the association between patients’ demographic characteristics with their awareness, expectation and satisfaction towards ward pharmacy services. Results 467 patients agreed to participate (response rate = 83.8%) but only 441 were analysed. The mean age of the patients was 54.9 years. Majority was male (56.2%), Malay (77.3%), with secondary education (62.9%), rural resident (57.1%) and reported good medication adherence (61.6%). The mean awareness score was 49.6 out of 60. Patients were least aware about drug-drug interaction (3.85 ± 1.15) and proper storage of medications (3.98 ± 1.06). Elderly patients (β = − 2.82, P < 0.001) obtained lower awareness score. Patients with tertiary education (β = 3.87, P = 0.001), rural residents (β = 3.65, P < 0.001) and with good medication adherence (β = 2.55, P = 0.002) had higher awareness score. The mean expectation score was 44.0 out of 50. The patients had higher expectation to encounter a polite ward pharmacist (4.51 ± 0.56). Patients with tertiary education (β = 1.86, P = 0.024), rural residents (β = 1.79, P = 0.001) and with good medication adherence (β = 1.48, P = 0.006) demonstrated higher expectation. The mean satisfaction score was 43.6 out of 50. The patients had high satisfaction in language used (4.45 ± 0.57) and level of knowledge demonstrated (4.41 ± 0.62) by the ward pharmacists. Patients with tertiary education (β = 2.16, P = 0.009), rural residents (β = 1.82, P = 0.001) and with good medication adherence (β = 1.44, P = 0.009) demonstrated higher satisfaction, while elderly patients (β = − 1.17, P = 0.031) had lower satisfaction towards ward pharmacy services. Conclusion There was a high level of awareness, expectation and satisfaction towards ward pharmacy services in public hospitals of Perak, Malaysia.

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Perception of patients towards the role of pharmacist: a cross-sectional study from selected three hospitals in Central Nepal

Cited by 4 publications

References 41 publications

Preparatory Year Students’ Perception of Pharmacy Profession as a Career Choice: A Cross-Sectional Study

Preparatory Year Students’ Perception of Pharmacy Profession as a Career Choice: A Cross-Sectional Study

Patients’ Perceptions on Community Pharmacy Services of a Ward (10) of Kathmandu Metropolitan

Awareness, expectation and satisfaction towards ward pharmacy services among patients in medical wards: a multi-centre study in Perak, Malaysia

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