Perception of service satisfaction and quality of life of patients living with schizophrenia in Lagos, Nigeria

Abstract

Objective:To assess service-satisfaction and quality of life among patients with schizophrenia in a tertiary psychiatric healthcare facility in Lagos, Nigeria.Methods:Cross-sectional survey of 101 (out of 120) patients diagnosed with schizophrenia attending the outpatient clinic of the Federal Neuro-Psychiatric Hospital Yaba, Lagos, Nigeria. The Structured Clinical Interview for DSM-IV diagnosis (SCID), Charleston Psychiatric Out-patient Scale (CPOSS), and the World-Health Organisation Quality of Life –Bref scale (WHOQOL-BREF) was used in assessing diagnosis, patient satisfaction and subjective quality of life respectively.Results:The ages of the patient ranged from 19-81. Males (49.5%) and females (50.5%) had almost equal distribution. Mean duration of attendance was 8.7years ± 8.50. Service satisfaction ranged between 25-60 on the CPOSS. Areas that had higher mean scores on CPOSS were with items (1) Helpfulness of the records clerk (3.70±1.1), (7) Helpfulness of services received (3.69±1.0). Subjective quality of life was high (3.65±1.8), satisfaction with health was also high (3.40±1.1). Service satisfaction correlated with Quality of life at P < 0.00.

Patient Satisfaction with Psychiatric Services: A Survey at a Nigerian Federal Teaching Hospital

“…Participants previously hospitalized had a higher level of satisfaction with quality of care compared with those who were never admitted, especially with respect to satisfaction with information given about payment and matching of Areas that had higher mean scores on CPOSS such as helpfulness of the records clerk, helpfulness of services received, and so on were in keeping with findings from a very recent local study among people with schizophrenia in Lagos, Nigeria [24].…”