Perceptions and Trends of Booking Online Payments in Tourism

Almeida, Fernando; Almeida, João Paulo A.; Mota, Miguel Mújica

doi:10.29036/jots.v10i18.39

Cited by 21 publications

(13 citation statements)

References 9 publications

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“…This means that consumers feel insecure when buying products online as opposed to buying the same product in brickand-mortar stores (Pavlou et al, 2007). This uncertainty in online stores discourages many consumers from participating in online transactions (Almeida et al, 2019). Uncertainty has been widely promoted as a major barrier for consumers to buy products online (Pavlou et al, 2007;Gozgor & Demir, 2018;Ključnikov et al, 2019).…”

Section: Literature Reviewmentioning

confidence: 99%

Identification of Uncertainty Factors in the Consumer Behaviour of the New Generation of Customers at the E-commerce Level

Horváth

Gavurová

Bačík

et al. 2021

JoTS

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Even though two decades have passed since the introduction of e-commerce in the B2C model, the uncertainty posed by the online environment makes many consumers reluctant to engage in online commerce. The buyer's behaviour is inherently uncertain, given that the buyer's decisions have consequences that cannot be fully predicted. In the relationship between the buyer and the seller, the perceived uncertainty is defined as the extent to which the buyer cannot accurately predict the outcome of the transaction due to factors related to the seller and the product. This paper deals with the uncertainty of the new generation of customers in the process of electronic commerce. Based on the analysis of previous research in the field of perception of and understanding of uncertainty in online transactions, the aim of this paper is to identify the sources of perceived uncertainty of Generation Y when shopping online. Research in this area was carried out using the method of the main components, based on which five factors related to uncertainty and concerns in the process of electronic commerce were extracted. The paper identifies the main factors of uncertainty perceived by customers and also verifies the correlation between these factors and the intention of the Millennials to buy. The subject matter is relevant and applicable both to the area of products but also to the area of services in the field of tourism and hospitality.

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Section: Literature Reviewmentioning

confidence: 99%

Identification of Uncertainty Factors in the Consumer Behaviour of the New Generation of Customers at the E-commerce Level

Horváth

Gavurová

Bačík

et al. 2021

JoTS

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“…Solo en 2016 las ventas de viajes online ascendieron a 565 billones de USD. Se esperaba que esta cifra llegara a los 818 billones en 2020 (Almeida, Almeida, & Mota, 2019), lo cual no ha podido materializarse debido a los impactos de la COVID-19 en el turismo mundial. Al cierre del año 2020 se prevé una caída de al menos un 70% en los arribos turísticos internacionales.…”

Section: El Comercio Electrónico En El Sector Turísticounclassified

Acciones para la gestión del comercio electrónico en la agencia de viajes Cubana Ecotur

2021

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El sector turístico se enfrenta hoy en día al reto de adaptarse a las tendencias de un mercado altamente dinámico y cada vez más matizado por la influencia de las Tecnologías de la Información y las Comunicaciones (TICs). La Agencia de Viajes cubana Ecotur S.A, especializada en el turismo de naturaleza, se encuentra desde el año 2018 en proceso de incorporar el comercio electrónico a su gestión, pero su equipo de trabajo carece del know how para aprovecharlo al máximo. Es por ello que el presente trabajo investigativo se trazó como objetivo: proponer acciones para una gestión efectiva de esta actividad en la empresa. En el curso de la investigación se emplearon como técnicas de recogida de información la entrevista semi-estructurada, la encuesta y la observación científica. El diagnóstico de la situación del comercio electrónico en Ecotur demostró que la agencia ha alcanzado un nivel de adopción de e-transacción. Sin embargo, se detectaron deficiencias que no le permiten gestionarlo de forma óptima, siendo las más relevantes: la obsolescencia tecnológica y la falta de conocimientos con relación al mismo. Este diagnóstico y un estudio de Benchmarking realizado con las agencias de viajes Expedia, Booking.com, Greenloons, Viajes Trekking y Aventura y Viajes Tarannà, contribuyeron a formular la propuesta de acciones, dando solución a las principales insuficiencias detectadas.

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“…Another identified opportunity is the digitalization of tourist operations. The strong role of information technologies and alternative payment methods in the growth of tourism activity and in attracting new audiences is recognized (Almeida et al, 2019). Tour operators should accelerate these digitization processes and promote the establishment of distance businesses and the adoption of new digital platforms (e.g., social networks, virtual congresses, etc.)…”

Section: Opportunities For Developmentmentioning

confidence: 99%

The Impact of COVID-19 on Tourism Sustainability: Evidence from Portugal

Almeida

Silva

2020

Advances in Hospitality and Tourism Research (AHTR)

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Portugal is a country in which the tourism sector assumes great importance, contributing around 15% of the national GDP and with more than 1 million jobs. In this sense, COVID-19 is expected to have a dramatic impact on the Portuguese economy aggravated by the existence of a reduced internal market with low purchasing power and in which there is a high dependence on the external market. This perspective study explores the challenges and opportunities that Portuguese companies in the field of tourism are facing due to the emergence of this pandemic. The challenges faced by companies are both short-term and long-term. In the short term, it is essential to ensure sufficient liquidity to reopen activities and in the long term, it is necessary to be prepared and reactive to disruptive movements that may arise in tourist demand. However, it is also important to recognize that some opportunities can be exploited, such as the quality of the health response, the exploitation of a less mass tourism supply based on the components of social and environmental sustainability, the increase of tourism among the elderly population from countries with greater purchasing power and the acceleration of the digitalization of tourism operations.

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Perceptions and Trends of Booking Online Payments in Tourism

Cited by 21 publications

References 9 publications

Identification of Uncertainty Factors in the Consumer Behaviour of the New Generation of Customers at the E-commerce Level

Identification of Uncertainty Factors in the Consumer Behaviour of the New Generation of Customers at the E-commerce Level

Acciones para la gestión del comercio electrónico en la agencia de viajes Cubana Ecotur

The Impact of COVID-19 on Tourism Sustainability: Evidence from Portugal

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