1972
DOI: 10.5465/254857
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Perceptions of the First-Line Supervisor's Authority: A Study in Superior-Subordinate Communication

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Cited by 5 publications
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“…The combined information can be channeled to improve leadership or make promotion, development, and retention decisions. Research in the private sector supports the use of subordinate feedback to facilitate communication (Boyd and Jensen, 1972), provide unique perspectives (Church, 1997), and serve as a reliable source of useful information (Smither et al, 2005).…”
Section: Discussionmentioning
confidence: 99%
“…The combined information can be channeled to improve leadership or make promotion, development, and retention decisions. Research in the private sector supports the use of subordinate feedback to facilitate communication (Boyd and Jensen, 1972), provide unique perspectives (Church, 1997), and serve as a reliable source of useful information (Smither et al, 2005).…”
Section: Discussionmentioning
confidence: 99%
“…Of interest are numerous studies which have indicated that superiors and subordinates have differing perceptions of a variety of factors which affect their relationships. [7][8][9][10][11] Furthermore, supervisorsubordinate expectations regarding many aspects of the communication process may also be vastly dissimilar. 12 Similaritiesespecially those related to demographics, attitudes and/or values -have been shown to reduce the potential for distortion.…”
Section: Prescriptive Theory In the Communication Literaturementioning
confidence: 99%
“…A recent study (Mueller & Lee, 2002) finds clear evidence to support a link between employee communication satisfaction and leader-member relations. These researchers conclude that: &dquo;To increase overall level of communication satisfaction [for interpersonal, group and organizational levels] among their subordinates, superiors should offer opportunities to develop and maintain higher-quality [leader-member] exchanges with as many subordinates as possible (p. 235).&dquo; Unfortunately, research has established little perceptual congruence in leaders' and members' evaluations of the quality of their mutual relationship (Boyd & Jensen, 1973;Gerstner & Day, 1997;Schnake, Dumler, Cochran & Barnett, 1990). Given this situation, precisely how can leaders build better quality relations with all of their members?…”
mentioning
confidence: 95%