“…Enterprise resource planning (ERP) systems are software packages that provide information support across business functions. The literature reports positive performance effects of using ERP systems (Hendricks, Singhal, & Stratman, ; Karimi, Somers, & Bhattacherjee, ; Seddon, Calvert, & Yang, ; Tenhiälä & Helkiö, ) but also documents widespread practitioner dissatisfaction with their inflexibility (Rettig, ; Lindley, Topping, & Lindley, ; Fauscette, ; Jutras, ). Until recently, this dissatisfaction has had little effect on ERP systems’ prevalence, largely because of a lack of credible alternatives (Jutras, ; Prouty & Castellina, ).…”