Healthcare services are increasingly using medical images and video in their applications. Quality assessment can be performed via image quality evaluation metrics. However, due to the specific nature of the associated data, quality evaluation of medical images poses several issues. In this paper, we provide an insight into medical image quality evaluation, by discussing the issues faced and the current trends in the literature. Based on the analysis of the medical and technical literature, three broad categories of quality evaluation metrics are presented. The different methodologies are compared in different environments and services and recommendations for future research are provided.Keywords-medical image quality evaluation; objective metrics; subjective metrics; service science; diagnostic accuracy; quality of experience.I.