2007
DOI: 10.3139/9783446408890
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Performance Excellence

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Cited by 29 publications
(1 citation statement)
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“…Process roles taken under research are following the most common vocabulary as different literature sources like CMMI, ITIL or common standards are using different names for the same roles: the process manager of chief process owner (provides the process management system as controlling mechanism for the top management), process responsible (development, improvement and controlling of processes), process owner (operational responsibility for the execution of the process), process team member (support of process responsibles and continuous improvement), process coach (knowledge transfer from best practice approaches) (Wagner & Patzak, 2015).…”
Section: Roles Within Process Managementmentioning
confidence: 99%
“…Process roles taken under research are following the most common vocabulary as different literature sources like CMMI, ITIL or common standards are using different names for the same roles: the process manager of chief process owner (provides the process management system as controlling mechanism for the top management), process responsible (development, improvement and controlling of processes), process owner (operational responsibility for the execution of the process), process team member (support of process responsibles and continuous improvement), process coach (knowledge transfer from best practice approaches) (Wagner & Patzak, 2015).…”
Section: Roles Within Process Managementmentioning
confidence: 99%