Performance management systems in Lebanese private higher education institutions: design and implementation challenges

Jardali, Hussein Al; Khaddage-Soboh, Nada; Abbas, Mohammad; Mawed, Nour Al

doi:10.1108/heswbl-01-2020-0009

Cited by 7 publications

(4 citation statements)

References 23 publications

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“…Universities in Lebanon are engaged in R&D, which can help to develop new technologies and innovations that can drive economic growth and development [136]. With more than 40 private universities and 1 public university operating in the country [137], these institutions also provide a platform for the exchange of ideas and knowledge, which can foster creativity and innovation [138].…”

Section: Study Sitementioning

confidence: 99%

Consumer Behavior in the Post-COVID-19 Era: The Impact of Perceived Interactivity on Behavioral Intention in the Context of Virtual Conferences

et al. 2023

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This study investigated the impact of perceived interactivity on behavioral intention in the context of virtual conferences in the post-COVID-19 era. With academic conferences moving exclusively online due to the pandemic, there is a gap in the literature regarding attendees’ attitudes and perceived benefits regarding these events. This study developed the technology acceptance model (TAM) by treating perceived conference interactivity as the antecedent construct of the TAM. The moderating role of self-congruity and the mediating effect of perceived quality were also studied to understand the behavioral intention of attending future virtual conferences. Using partial least squares structural equation modeling (PLS-SEM), a sample of 327 academic staff members in Lebanon was analyzed. Our study found that perceived interactivity and quality both positively influenced behavioral intentions. Additionally, perceived interactivity was positively associated with the perceived quality of virtual conferences, and self-congruity further strengthened this relationship. Our study also revealed that perceived quality mediates the relationship between perceived interactivity and behavioral intention to attend future virtual conferences. This study fills a gap in the literature by examining the impact of perceived interactivity and quality on behavioral intention toward virtual conferences in the post-COVID-19 era. Our findings provide insights into consumer behavior at virtual conferences and can contribute to the development of the TAM via an exploration of its applicability in the context of online events.

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Section: Study Sitementioning

confidence: 99%

Consumer Behavior in the Post-COVID-19 Era: The Impact of Perceived Interactivity on Behavioral Intention in the Context of Virtual Conferences

et al. 2023

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“…The adoption of KPIs is particularly important in organizations conducting a business activity, where the effectiveness and efficiency of operations determine their financial success. Nevertheless, many universities are striving to develop management systems in which their performance can be monitored and which will enable them to adapt to the emerging challenges of implementing improvements (Al Jardali et al, 2021). The mainstream literature reports a variety of indicators to measure the general or specific performance of the education process.…”

Section: Quality Indicators In Higher Education Institutionsmentioning

confidence: 99%

Performance measurement model for technical universities – case study

Kucińska-Landwójtowicz

Czabak-Górska

Lorenc

et al. 2023

IJQRM

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PurposeThe main purpose of this paper is twofold: to present a proposal for a model of educational quality management system within a process approach context for technical universities, and a conceptual model of a performance measurement system (PMS) towards the assessment of the quality level of management, core and support processes.Design/methodology/approachThe paper encompasses two main parts: a theoretical portion and a case study. Within the theoretical background, the authors discuss the issue of educational quality management supported on a process approach perspective as well as performance measurement system in high education (HE). The case study reports the development of the concept of performance measurement system for technical universities.FindingsThe proposed system of educational quality management supported on a process approach, together with a conceptual model of the performance measurement system, can be implemented in every technical university. The identification of processes in the education quality management system permitted the development of the PMS. The model covers 32 key performance indicators (KPIs) for management processes, 39 for core processes and 19 for supporting ones.Research limitations/implicationsThe proposed performance measurement system is limited in its focus on educational processes and support of these processes. The evaluation of scientific and research activity and aspects related to financial resources is not pursued.Originality/valueElaboration of a conceptual model of a performance measurement system towards the assessment of the quality level of management, core and support processes is dedicated to technical universities.

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“…The creation of a performance management system template based on the Balanced Scorecard (BSC) framework in the literature [20] led to the proper functioning of the scorecard in the Lebanese University of Arts, Sciences and Technology (AUL) as well as in other private higher education institutions in Lebanon. The design, methodology, and approach compare existing theoretical models of private higher education institutions (HEIs) in Lebanon.…”

Section: Introductionmentioning

confidence: 99%

Analysis of the Implementation Approach of University Budget Performance Project Based on Equity Realization Perspective

Zhao

2023

Applied Mathematics and Nonlinear Sciences

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The rapid economic growth has not only created more opportunities for the development of colleges and universities, but also presented many challenges. In this paper, by analyzing the construction of university budget implementation system, based on 5 stages, the recursive hierarchy of university performance budget is established by using hierarchical analysis method, and the hierarchy is solved by using recursive hierarchy matrix. A combination of balanced scorecard and key performance indicators is used. The performance budget evaluation index system for colleges and universities is constructed from the four levels of financial performance, business performance, budget performance and social performance. The equity realization method is used to study the financial fund performance of universities in the current period in the form of dividends, emptying behavior and selling shares. Based on the budget model, the impact of various factors on the shareholders’ dividend decision-making behavior is calculated according to the paradigm of “decision analysis framework - parameter change - decision change”. After the effective implementation of the performance project, the income of university A increased by 28.6% compared to the previous year, which laid a solid foundation for the development of the university.

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Performance management systems in Lebanese private higher education institutions: design and implementation challenges

Cited by 7 publications

References 23 publications

Consumer Behavior in the Post-COVID-19 Era: The Impact of Perceived Interactivity on Behavioral Intention in the Context of Virtual Conferences

Consumer Behavior in the Post-COVID-19 Era: The Impact of Perceived Interactivity on Behavioral Intention in the Context of Virtual Conferences

Performance measurement model for technical universities – case study

Analysis of the Implementation Approach of University Budget Performance Project Based on Equity Realization Perspective

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