Performance measurement for supply chains in the Industry 4.0 era: a balanced scorecard approach

Abstract

PurposeThe purpose of this paper is to present a theoretical approach based on the balanced scorecard (BSC) with regard to performance measurement – PM in supply chains for the Industry 4.0 era.Design/methodology/approachThis paper combines the literature of PM and specifically the BSC with the literature related to the dimensions of supply chain in the context of Industry 4.0.FindingsDimensions extracted from the literature based on supply chains within the context of Industry 4.0 showed a strong alignment with the four perspectives of the BSC, which make it suitable to be considered as a performance measurement system (PMS) for supply chains in this new context.Research limitations/implicationsFrom theoretical perspective, this study contributes to the limited literature on PM for supply chains in Industry 4.0 era. The study proposes a supply chain 4.0 Scorecard and strongly support researchers to conduct future empirical researches in order to get a deeper understanding about PM in supply chains in the Industry 4.0 era. As limitations, the theoretical framework proposed needs further empirical research in other to validate it and obtain new insights over the investigation conducted and presented into this paper.Practical implicationsPractitioners can use this study as a guide to develop more effective performance measurement systems – PMSs in their organizations.Originality/valueThis research is unique as it addresses a significant knowledge gap related to PM in supply chains in the Industry 4.0 era. It brings a significant contribution in terms of understanding how to measure performance in supply chains in this new era.

Organizational learning and Industry 4.0: findings from a systematic literature review and research agenda

“…Manufacturing (Sanders, Elangeswaran and Wulfsberg, 2016;Mrugalska and Wyrwicka, 2017), Product Development (Santos et al, 2017), Small and Medium Enterprises -SMEs in Industry 4.0 (Moeuf, 2017), Production Planning and Control (Dolgui, et al, 2018) Management ( Lin et al, 2018), Performance Measurement (Frederico, et al,2020),…”

“…Significant researches have been developed on the context of Industry 4.0 such as sustainability (Kamble et al, 2018;Jabbour et al, 2018), lean manufacturing (Sanders et al, 2016;Mrugalska and Wyrwicka, 2017), product development (Santos et al, 2017), small and medium enterprises (SMEs) in Industry 4.0 (Moeuf, 2017), production planning and control (Dolgui et al, 2018), strategic management ( Lin et al, 2018), performance measurement (Frederico et al, 2020), organizational structure (Wilkesmann and Wildesmann, 2018), servitization ( Frank et al, 2019) and supply chain and Industry 4.0 (Frederico et al, 2019;B€ uy€ uk€ ozkan and G€ oçer, 2018;Kache and Seuring, 2017).…”

Guest editorial

“…Relationships and characteristics of these digitization technologies to PMS can be linked to: (1) capabilities, (2) technological interoperability and (3) sustainability, financial and strategic results (Frederico et al , 2021). Capabilities include types of characteristics and abilities that characterize each technology.…”

Belediyelerde Performans Ölçümü için D-ANP Temelli bir Kurumsal Performans Kartı Uygulaması

“…Organizasyonel gelişim için stratejik kaynaklarla operasyonel araçlar arasındaki uyum için anahtar sinerjiler kurumsal performans kartı yardımıyla yapılmıştır (St-Hilaire, 2020). Kurumsal performans kartı endüstri 4.0 çağında tedarik zincirlerinin performansını değerlendirmek için de kullanılmıştır (Frederico, Garza-Reyes, Kumar, & Kumar, 2020). Tayland'da toplum hastanelerinin ve devlet okullarının performansının ölçülmesinde yine kurumsal karneleme yöntemine başvurulmuştur (Aujirapongpan, Meesook, Theinsathid, & Maneechot, 2020 Kaplan & Norton, 1996).…”