Performance measurement indicators in the healthcare industry: a systematic review

AbuJbara, Nida'a; Worley, Jody A.

doi:10.1504/gber.2019.10017579

Cited by 3 publications

(2 citation statements)

References 19 publications

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“…This means that nurses and physicians will be evaluated by others who share similar responsibilities (Choudhary and Puranik, 2014). Pay-for-Performance (P4P) (rewarded based on performance), Balanced Scorecard (links business strategies to target actions), 360-degree Feedback (evaluated by peers and supervisors) and Management by Objectives (objectives and targets set for employees in advance) (AbuJbara & Worley, 2019) are common methods of evaluating performance in hospitals. In Australia, nurses, junior doctors and associated staff were managed through behavioral control, i.e.…”

Section: Literature Reviewmentioning

confidence: 99%

Unbundling the complexity of performance management of healthcare providers in the Middle East

Vaz

Qureshi

Temouri

et al. 2023

IRJMS

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Purpose Previous research provides adequate evidence on performance management (PM) for hospitals and healthcare providers; however, less is known about their individual and PM appraisal process. Additionally, there is limited research exploring PM in the Middle Eastern context. This study investigates PM practices in the Middle Eastern healthcare industry.Design/methodology/approach This study adopts the qualitative research methodology through semi-structured interviews of healthcare professionals in Kingdom of Saudi Arabia and the United Arab Emirates. Thematic analysis was adopted for analyzing this qualitative data.Findings The main findings have uncovered different facets of appraisal challenges for both the appraiser (i.e. manager) and the appraisee (i.e. employee). These challenges include communication deficits, lack of goal setting standards and regular meeting updates in order to ensure employee satisfaction and motivation in the workplace.Research limitations/implications This study has significant implications for policymakers in Middle Eastern hospitals in terms of implementing PM for their staff. Moreover, future studies can conduct in-depth analysis and provide comparison between public and private sectors in the Gulf countries.Originality/value This study is one of the first to portray challenges involved in conducting PM in the Middle East healthcare sector specifically in the UAE and Kingdom of Saudi Arabia (KSA), both from the perspectives of the appraiser and appraisee.

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Section: Literature Reviewmentioning

confidence: 99%

Unbundling the complexity of performance management of healthcare providers in the Middle East

Vaz

Qureshi

Temouri

et al. 2023

IRJMS

View full text Add to dashboard Cite

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“…Performance evaluation seeks to examine the achievement of predetermined objectives or goals by individuals or groups through the broad assessment of processes (inputs and activities) and results (outputs and outcomes) 1 – 3 . These evaluations are used to assess program efficiency and effectiveness and provide accountability to resource allocation, strategy and policy direction 3 – 5 . Performance evaluations are usually case-specific and defined by the stakeholders with the authority and responsibility to do so 6 , 7 .…”

Section: Introductionmentioning

confidence: 99%

Design of the performance outcome scoring template (POS-T) with example application on CO2 emissions reduction amongst 36 OECD member countries

Raysmith

Timpka

Jacobsson

et al. 2022

Sci Rep

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In applied program settings, such as in natural environment control and education, performance evaluation is usually conducted by evaluators considering both self-comparison and comparison with peers. We have developed the performance outcome scoring template (POS-T) for assessments with high face-validity in these settings. POS-T puts achievements of individuals or groups in context, i.e. the resulting performance outcome score (POS) reflects a meaningful measure of performance magnitude with regards to internal and external comparisons. Development of a POS is performed in four steps supported by a statistical framework. Software is supplied for creation of scoring applications in different performance evaluation settings. We demonstrate the POS-T by evaluation of CO2 emissions reduction amongst 36 OECD member countries.

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Performance management in hospital organizations from the perspective of Principal Component Analysis and Data Envelopment Analysis: the case of Federal University Hospitals in Brazil

Peixoto

Musetti

Mendonça

2020

Computers & Industrial Engineering

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Performance measurement indicators in the healthcare industry: a systematic review

Cited by 3 publications

References 19 publications

Unbundling the complexity of performance management of healthcare providers in the Middle East

Unbundling the complexity of performance management of healthcare providers in the Middle East

Design of the performance outcome scoring template (POS-T) with example application on CO2 emissions reduction amongst 36 OECD member countries

Performance management in hospital organizations from the perspective of Principal Component Analysis and Data Envelopment Analysis: the case of Federal University Hospitals in Brazil

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