“…Within the performance measurement literature, research on observational processes (Hedge, 1982;Murphy, 1982), decision processes (Borman, 1977;Hedge, 1982), cognitive processes (Feldman, 1981), rater motivation and trust (Bernardin, Orban, & Carlyle, 1981;, and acceptability of the rating system (Dipboye & dePontbriand, 1981;Kavanagh & -• Hedge, In press;Landy, Barnes, & Murphy, 1978) indicates these can be important determinants of rating quality. All of this research was conducted either in a laboratory or a field setting using operational measures of job performance.…”