Personal Greetings: Personalizing Robot Utterances Based on Novelty of Observed Behavior

Glas, Dylan F.; Wada, Kanae; Shiomi, Masahiro; Kanda, Takayuki; Ishiguro, Hiroshi; Hagita, Norihiro

doi:10.1007/s12369-016-0385-4

Cited by 26 publications

(16 citation statements)

References 21 publications

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“…Recent trends include interactive service delivery and offerings, adaptation of new technologies, and service personalisation (e.g. Glas et al, 2017;Hollebeek, Shrivastava, & Chen, 2019). Tourists are in search of enjoyable, engaging and transformative activities, frequently surrounding temporary modes of being.…”

Section: Introductionmentioning

confidence: 99%

Consumer engagement in the tourism industry: new trends and implications for research

Taheri

Hosany

Altınay

2019

The Service Industries Journal

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The purpose of this editorial is threefold: (i) to provide a background on new trends and implications for tourist engagement research (ii) to provide an overview of the nine papers published in this special issue; and (iii) to summarise the themes and discourse that emerged at the Academy of Marketing sponsored Tourism Marketing Special Interest Group (SIG) workshop on tourist engagement held at Heriot-Watt University, UK in December 2017. The workshop was a precursor to this special edition.

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Section: Introductionmentioning

confidence: 99%

Consumer engagement in the tourism industry: new trends and implications for research

Taheri

Hosany

Altınay

2019

The Service Industries Journal

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“…As well, insight from various previous studies could be used to take these capabilities to a higher level of technological readiness: Greetings, a useful way to enhance engagement [76], could be more effective if personalized. For example, a system was developed which could greet people personally, proposing that robots can remember thousands of faces and theoretically surpass humans in ability to tailor interactions toward specific individuals [77]. However, much future work remains to be done in this area in regard to how content can be personalized, e.g., by recognizing features such as clothing or hairstyle, or leveraging prior knowledge of human social conventions.…”

Section: Future Workmentioning

confidence: 99%

Using the Engagement Profile to Design an Engaging Robotic Teaching Assistant for Students

Cooney

Leister

2019

Robotics

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We report on an exploratory study conducted at a graduate school in Sweden with a humanoid robot, Baxter. First, we describe a list of potentially useful capabilities for a robot teaching assistant derived from brainstorming and interviews with faculty members, teachers, and students. These capabilities consist of reading educational materials out loud, greeting, alerting, allowing remote operation, providing clarifications, and moving to carry out physical tasks. Secondly, we present feedback on how the robot’s capabilities, demonstrated in part with the Wizard of Oz approach, were perceived, and iteratively adapted over the course of several lectures, using the Engagement Profile tool. Thirdly, we discuss observations regarding the capabilities and the development process. Our findings suggest that using a social robot as a teaching assistant is promising using the chosen capabilities and Engagement Profile tool. We find that enhancing the robot’s autonomous capabilities and further investigating the role of embodiment are some important topics to be considered in future work.

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“…Greetings, a useful way to enhance engagement [57], could be more effective if personalized. For example, a system was developed which could greet people personally, proposing that robots can remember thousands of faces and theoretically surpass humans in ability to tailor interactions toward specific individuals [58].…”

Section: Comparison By Capability and Functionmentioning

confidence: 99%

Designing an Engaging Robotic Teaching Assistant for Adults Using the Engagement Profile

Cooney¹,

Leister²

2019

Preprint

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We report on an exploratory study conducted at a graduate school in Sweden with a humanoid robot, Baxter. First, we describe a list of potentially useful capabilities for a robot teaching assistant derived from brainstorming and interviews with faculty members, teachers, and students. These selected capabilities consist of reading, greeting, alerting, remote operation, clarification, and motion. Second, we present feedback on how the robot's capabilities, demonstrated in part with the Wizard of Oz approach, were perceived, and iteratively adapted over the course of several lectures, using the \EP tool. Third, we discuss observations and findings regarding the capabilities and the development process. Our findings suggest that using a social robot as a teaching assistant is promising using the chosen capabilities. We find that personalizing the capabilities and the role of embodiment are important topics to be considered in future work.

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Personal Greetings: Personalizing Robot Utterances Based on Novelty of Observed Behavior

Cited by 26 publications

References 21 publications

Consumer engagement in the tourism industry: new trends and implications for research

Consumer engagement in the tourism industry: new trends and implications for research

Using the Engagement Profile to Design an Engaging Robotic Teaching Assistant for Students

Designing an Engaging Robotic Teaching Assistant for Adults Using the Engagement Profile

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