Personality Traits and Customer-Oriented Behavior in the Health Tourism Hospitals in Malaysia

Johari, Husna; Hee, Ong Choon

doi:10.7763/ijtef.2013.v4.288

Cited by 11 publications

(15 citation statements)

References 26 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Moreover, some studies have been devoted to investigate the relationship between personality traits and customer-oriented behavior and concluded that customer-oriented behavior is essential in fulfilling customers" needs and interests by delivering proper solutions (Johari & Hee, 2013).…”

Section: Customer Service Behaviormentioning

confidence: 99%

The Effect of a Manager’s Emotional Intelligence on Employees’ Work Outcomes in the Insurance Industry in Jordan

Suifan¹,

Abdallah²,

Sweis³

2015

IBR

View full text Add to dashboard Cite

This study investigates the effect of emotional intelligence on employees" work outcomes of job satisfaction, organizational commitment, and customer service behavior in Jordan. Emotional intelligence was measured using Emotional Competence Inventory (ECI) model. Data were collected from 193 respondents in the insurance industry. Linear regressions were used to test the hypothesized effects. The results indicate that all emotional intelligence dimensions of self-awareness, self-management, social awareness, and relationship management positively and significantly affect all employees" work outcomes. Additionally, the results show that emotional intelligence overall scale positively and significantly affects employees" work outcomes.

show abstract

Section: Customer Service Behaviormentioning

confidence: 99%

The Effect of a Manager’s Emotional Intelligence on Employees’ Work Outcomes in the Insurance Industry in Jordan

Suifan¹,

Abdallah²,

Sweis³

2015

IBR

View full text Add to dashboard Cite

show abstract

“…Effective communication and social interaction that are mutually understanding and helpful can produce a large scale of job satisfaction to employees. Advisory services, guidance, and guidance are the motivators or inspiration to co-workers in solving a problem (Johari & Hee, 2013). They also found that co-workers are a significant influence in providing job satisfaction to each individual serving in the organization.…”

Section: Relationship Between Co-workers and Job Satisfactionmentioning

confidence: 98%

Working Conditions, Co-Workers, and Leadership Styles Toward Job Satisfaction Among Local Authority Employees

Samsuri¹,

Asaari²,

Desa³

2022

ASS

View full text Add to dashboard Cite

The local council management faced some issues on their employees concerning their job satisfaction due to working conditions, co-workers, and leadership styles. Moreover, this affects the employees' job satisfaction which in turn would also affect the local council's progress in serving the public. Thus, the objectives of the study are to unearth the relationship and understand the impact between working conditions, co-workers, and leadership styles on job satisfaction among the local council employees. Self-administered questionnaires were distributed among local council employees. Data analysis was conducted on the 121 useable questionnaires received. This study discovered that working conditions and leadership styles had an impact on the local council employees' job satisfaction. Unfortunately, co-workers had no impact on the local council employees' job satisfaction.

show abstract

“…The cutoff point for measuring reliability in the personality study must be at least 0.70 or greater as suggested by Johari & Hee (2013). Since all our Cronbach's Alpha Based Standardized Items values of the constructs were above 0.70, the measuring items of each construct were deemed reliable.…”

Section: Methodsmentioning

confidence: 99%

“…Mehmet [18], using the big five personality trait established a relationship between them and experiential purchasing in Norway region. Johari and Hee [19], also using the big five personality traits based on multiple regression analysis established a relationship between them and Malaysian health service consumers. While Murat [11] using the Big five personality factors established a relationship between four of them and consumption of Cell phone in Nigde region of Turkey.…”

Section: Empirical Studiesmentioning

confidence: 99%

“…Each of these researchers employed some form of personality factor peculiar to his or her focus region and product or services, and established a relationship, either partial or full between those factors and consumer buying behaviour of those regions and product. Such as Tan, Foo, and Kwek [14], Ranjbarian and Kia [17], Mehmet [18], Johari and Hee [19]; Sarker etal [8], and Murat [11]. For instance Tan etal [14] chose the personality factor of 'Agreeableness' and established a relationship between that and consumer buying behavior in Singapore.…”

Section: Empirical Studiesmentioning

confidence: 99%

See 1 more Smart Citation

Impact of Personality Factors on Consumer Buying Behaviour Towards Textile Materials in South Eastern Nigeria

Orji¹

2017

IJBER

View full text Add to dashboard Cite

Abstract:The objective of this study is to assess the impact of personality factors on consumer buying behavior towards textile materials in South Eastern Nigeria. Five personality factors of social character, compliance, aggressiveness, ethnocentrism and dogmatism form the basis for the hypotheses, Survey method of data collection was used in the course of the research. Statistical tools which include mean, standard deviations, and multiple regressions were applied in data analysis and hypotheses testing. The results from the analysis revealed that there is a significant effect of social character, compliance, aggressiveness, ethnocentrism on consumer buying behavior of textile materials in South Eastern Nigeria, whereas dogmatism has no such significant effect. The finding of this study leads to conclusion and lends further support to the assumptions that personality is a highly relevant explanatory concept for the examination of consumption of goods and services. Therefore the study recommended among others, that producers and marketers of textile materials in South Eastern Nigeria should design them in line with the personality factors identified, as this will go a long way in the patronage of made-in-Nigeria textiles and contribute to economic growth and development of Nigeria. Also, considering the social character of the people in this region, marketers should target their strategies on convincing the social influencers within any age grade, as their purchase decisions will go a long way in commanding the brand acceptance of each product. Marketers of textile materials in this region should consider the use of celebrities to promote their products, especially during festivals by designing textile materials that will add glamour to such festivals.

show abstract

Personality Traits and Customer-Oriented Behavior in the Health Tourism Hospitals in Malaysia

Cited by 11 publications

References 26 publications

The Effect of a Manager’s Emotional Intelligence on Employees’ Work Outcomes in the Insurance Industry in Jordan

The Effect of a Manager’s Emotional Intelligence on Employees’ Work Outcomes in the Insurance Industry in Jordan

Working Conditions, Co-Workers, and Leadership Styles Toward Job Satisfaction Among Local Authority Employees

Impact of Personality Factors on Consumer Buying Behaviour Towards Textile Materials in South Eastern Nigeria

Contact Info

Product

Resources

About