2021
DOI: 10.1287/mnsc.2020.3680
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Personalized Dynamic Pricing with Machine Learning: High-Dimensional Features and Heterogeneous Elasticity

Abstract: We consider a seller who can dynamically adjust the price of a product at the individual customer level, by utilizing information about customers’ characteristics encoded as a d-dimensional feature vector. We assume a personalized demand model, parameters of which depend on s out of the d features. The seller initially does not know the relationship between the customer features and the product demand but learns this through sales observations over a selling horizon of T periods. We prove that the seller’s exp… Show more

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Cited by 127 publications
(81 citation statements)
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“…When the agent makes decisions in the process of data collection, the datadriven approach is usually associated with a framework that integrates such a process with decision making, so that the agent is learning the unknown parameters or environment while maximizing revenues 1 . The previous works by Vayanos (2017), Zhang et al (2020), Cohen et al (2018, Ettl et al (2020), Ban and Keskin (2020) fall into this category. It is connected to a large body of literature on demand learning and dynamic pricing.…”
Section: Related Workmentioning
confidence: 95%
“…When the agent makes decisions in the process of data collection, the datadriven approach is usually associated with a framework that integrates such a process with decision making, so that the agent is learning the unknown parameters or environment while maximizing revenues 1 . The previous works by Vayanos (2017), Zhang et al (2020), Cohen et al (2018, Ettl et al (2020), Ban and Keskin (2020) fall into this category. It is connected to a large body of literature on demand learning and dynamic pricing.…”
Section: Related Workmentioning
confidence: 95%
“…and the competitor's rate as the feature vector for each customer. Note that a description of the data set (with descriptive statistics on the demand and available features) is available in Ban and Keskin (2020). The objective is to offer a personalized lending price (from a range of choices) based on personal information such as FICO score to a customer who will either accept or reject it.…”
Section: D2 Proof Of Lemma D3mentioning
confidence: 99%
“…We use On-Line Auto Lending dataset CRPM-12-001 in our real data case study 2 . We use the same features selection as in Ban and Keskin (2020); Cheung et al (2018) in the dataset and select FICO score, the term of contract, the loan amount approved, prime rate, the type of car,…”
Section: A Randomness Conditionmentioning
confidence: 99%
“…In particular, in the eld of revenue management, there have been many studies on demand learning and price experimentation using this framework, since the early seminal works by Araman and Caldentey (2009), Besbes and Zeevi (2009), Broder and Rusmevichientong (2012). Many extensions and new features have been studied, such as network revenue management (Besbes and Zeevi 2012, Ferreira et al 2018, personalized dynamic pricing (Chen and Gallego 2020, Miao et al 2019, Ban and Keskin 2020, limited price experimentations (Cheung et al 2017), and non-stationarity (Besbes et al 2015). Readers may refer to den Boer (2015) for a review of papers in this area.…”
Section: Online Learning and Multi-armed Banditmentioning
confidence: 99%