Perspective d’usagers suivis en clinique externe d’établissements de première, deuxième et troisième lignes

Qualitative Assessment of Mental Health Service Satisfaction: Strengths and Limitations of a Self-Administered Procedure

“…The purpose of this investigation was first to determine the ability of patients to respond to the procedure. The rate of return was 71%, which is no different than the acceptance rate for studies by the authors using personal interviews (Perreault et al, 1999b). Further, 96% of patients who returned a questionnaire gave at least one response to the openended questions.…”

“…Administration time is higher, with each interview taking approximately 30 min (Perreault et al, 1999b). The procedure may also be perceived as non-confidential, as the interviewer must know patient names in order to schedule interviews.…”

“…The grid includes five content categories: clinic environment, clinicians, interventions, clinic organization, and general comments about the clinic, such as ''I hate it here''. These categories are based on patients' responses in personal interviews (see Perreault et al, 1993Perreault et al, , 1999b for more information). Each concept unit was then assigned a trichotomized score, with 1=dissat-isfaction, 2=mixed satisfaction and dissatisfaction, and 3=satisfaction (Perreault et al, 1993).…”

“…The self-administered responses to the open-ended questions were examined in relation to those obtained from personal interviews in the same outpatient department of the hospital at an earlier time (Perreault et al, 1999b). With regard to the number of responses per person for the two procedures, 2.5 comments per person (584 comments from 233 responders) were made to the self-administered questionnaires, and 7.3 comments per person (765 comments from 105 responders) were made in personal interviews.…”

“…The purpose of the present study is to examine a qualitative procedure assessing patient satisfaction, based on self-administration of two open-ended questions, and utilizing a content analysis grid especially designed for these questions, which has been validated with personal interviews (Perreault et al, 1993(Perreault et al, , 1999b. The objectives are:…”