Perspective: technology management in the service sector

Daim, Tuğrul U.; Jetter, Antonie; Demirkan, Haluk; Maglio, Paul P.

doi:10.1504/ijstm.2010.029668

Cited by 9 publications

(7 citation statements)

References 47 publications

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“…For example, proposed a customization framework for product-service road mapping according to the technological interface involved. In particular, manufacturing sectors increasingly adopt remote monitoring technologies to create value for the customers (Daim et al, 2010). Studies also proposed the [15] role of technologies impacts upon evolution of sales organisation (Sheth and Sharma, 2008).…”

Section: Role Of Technologymentioning

confidence: 99%

Organisational change towards servitization: a theoretical framework

Bigdeli

Baines

Bustinza

et al. 2017

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Purpose The need for a holistic framework for studying organisational transformation towards Servitization is implicit. This is particularly relevant as Servitization demands consideration of both business model and organisational change. The purpose of this paper is, therefore, to provide an integrative framework that systematically captures and evaluate existing literature on Servitization. Design/methodology/approach The aim of the paper has been achieved through three main objectives; comprehensively examine the literature in organisational change management that would assist with the selection of the most effective evaluation framework, classify previous studies against the proposed framework through a systematic literature review methodology and analyse the selected papers and propose research questions/propositions based on the identified gaps. Findings Results indicate that there are two somewhat macro opportunities for the Servitization community, namely, stronger infusion of generic theory into the Servitization debate and exploring Servitization in action through the lens of the theoretical framework. Practical implications The findings of the paper demonstrate the gaps in the Servitization literature, which indeed require further theoretical/empirical research. Originality/value It is discussed the usefulness and practicality of viewing research contributions that are setting out to be either “descriptive” or “prescriptive”. Consequently, the authors have proposed several avenues for future research based on these two viewpoints.

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Section: Role Of Technologymentioning

confidence: 99%

Organisational change towards servitization: a theoretical framework

Bigdeli

Baines

Bustinza

et al. 2017

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“…Another key contribution of the paper is its focus on the service sector. As discussed in a recent NSF symposium (Daim et al , 2010), there is a research gap in application of methodologies which are proven in the manufacturing sector, in the service sector.…”

Section: Introductionmentioning

confidence: 99%

Use of analytic hierarchy process (AHP) for selection of 3PL providers

Daim

Udbye

Balasubramanian

2012

Jnl of Manu Tech Mnagmnt

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PurposeThe purpose of this paper is to present a decision model for selecting a third party logistics (3PL) provider, because international business can be a complex undertaking. It is a multi‐criteria problem, with alternative ways to weigh the importance of the chosen criteria.Design/methodology/approachThe paper used analytic hierarchy process and hierarchical decision model approaches.FindingsGiven the criteria, weights and attribute scores, it was found that two 3PLs ranked very closely in the top position. It was also found that a simple ranking of the criteria can produce very similar aggregate weights, provided the number of experts is high enough. The paper contains an extensive literature review on the usage of AHP and related methods in a logistics context.Originality/valueThis study applies AHP in a 3PL provider for international business, for the first time in the literature.

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“…Because, adapting the servitisation and its implementation within a typical typical business firm is a difficult task. To adapt an effective servitisation strategy, organisational philosophy change and improving the performance capability (Reinartz and Wolfgang, 2008) by managing the interaction of business, people expertise supporting cultural shifts in the organisational blueprint, technology and system integration competencies are required (Daim et al, 2009;Wise and Baumgartner, 2000;Oliva and Kallenberg, 2003;Weeks, 2010). Servitisation is more than only adding services to products or product-based innovation, it's about viewing the company as a service provider (Baines, 2013) including in terms of what is offered to the customer, but also in how products and services are designed, produced, delivered, and marketed (Bititci et al, 2003;Martinez, et al, 2010).…”

Section: Introductionmentioning

confidence: 99%

Collaboration impact on social well-being for business sustainability: a case study of a Malaysian water treatment SME company

Belal

Othman

Zaidi

et al. 2019

IJSOM

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This study demonstrated how collaboration advances the manufacturing-based industry to transform its business structure as a social service-oriented and well-being solution, thereby being able to sustain its business vis-à-vis market competition. Thus, this paper presents an approach for industry analysis from the corporate collaboration rationality perspective. The study was performed in the Malaysian water management service industry and examined the operations of a small and medium-sized enterprise (SME) water treatment company as a case example. Data were gathered by conducting an explorative questionnaire survey with the SME water service provider in Kedah, Malaysia. Potential scenarios were identified for establishing viable future directions of SMEs, which include the needs of mutual corporate collaboration for service encapsulation, and ecosystem oriented approach for social welfare value creation. This research can help overcome the managerial challenges of a company, thus enable it to succeed in the commercial market by ensuring service-oriented social well-being solutions.

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Perspective: technology management in the service sector

Cited by 9 publications

References 47 publications

Organisational change towards servitization: a theoretical framework

Organisational change towards servitization: a theoretical framework

Use of analytic hierarchy process (AHP) for selection of 3PL providers

Collaboration impact on social well-being for business sustainability: a case study of a Malaysian water treatment SME company

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