Pervasive information gathering and data mining for efficient business administration

Garrigós‐Simón, Fernando J.; Llorente, R.; Morant, María; Narangajavana, Yeamduan

doi:10.1177/1356766715617219

Cited by 5 publications

(3 citation statements)

References 38 publications

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“…For business owners in the tourism industry, crafting customized fine print may be compatible with attempts to increase revenue. The ability that businesses currently have with respect to the collection and analysis of enormous volumes of information about the behaviour of consumers (Garrigos-Simon et al, 2015) means that it is possible to create more targeted standard form contracts. Tourism providers understand their consumers as never before.…”

Section: Discussionmentioning

confidence: 99%

Terms and conditions apply: Fine print and the selling of tourism

Weaver

2018

Journal of Vacation Marketing

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The commodification of tourism includes the production and dissemination of words and images used to sell experiences. Tourism marketers use highly visible assurances that the experiences available are pleasurable, safe and convenient. These assurances are projected into a promotion-oriented front region. However, fine print terms and conditions – the rules that define the rights and obligations of tourism providers and consumers – occupy a back region that, in part, runs counter to the impressions fostered in the front region. Tourism marketing, it is argued, involves two mutually supportive domains that drive the sale of tourism: conspicuous (front region) words and images as well as inconspicuous (back region) fine print. A more comprehensive conceptualization of tourism marketing should consider the functions performed by the fine print. The four Ps typically associated with the marketing mix – product, price, promotion and place – are used for the purpose of organizing the analysis of the complexly crafted small type that is often hidden in plain sight but sometimes receives highly publicized scrutiny within a media-generated front region. Fine print terms and conditions (whether successfully obfuscated or the subject of a media expose) are responsible for creating a ‘stipulation surplus’, money earned or saved via the imposition of restrictions. The marketing of tourism involves the making of front region promises tempered by the imposition of back region parameters.

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Section: Discussionmentioning

confidence: 99%

Terms and conditions apply: Fine print and the selling of tourism

Weaver

2018

Journal of Vacation Marketing

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“…More specifically, it should be noted that the transformations inherent to Big Data, and the development of the Ubiquitous Web, are changing the roles of both customers and organizations through sophisticated, open innovation techniques, co-design, co-creation, co-working, co-marketing, and crowdsourcing ("the act of taking a specific task and outsourcing it to a large group of people over the internet, through an open call" [59] (p. 95). As a result, there is increased customer involvement, as consumers become protagonists, in the design and creation of customized and personalized products and services [60][61][62][63].…”

Section: Literature Reviewmentioning

confidence: 99%

The Nexus between Big Data and Sustainability: An Analysis of Current Trends and Developments

et al. 2021

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With the development of technological innovations, Big Data is transforming the socio-economic world, impacting almost every organization and person. The transformations associated with the development of Big Data have important consequences for the sustainability of organizations, regions, and the society as a whole, and as such, they have been specifically addressed by the academic literature focusing on sustainability. Despite its importance, and perhaps because of its rapid emergence, there is a lack of studies dealing with the analysis of this body of literature and its trends. The current research attempts to fill this gap. The study develops a bibliometric and visualization analysis of the literature on the nexus between Big Data and Sustainability. The research analyzes 726 documents on this topic, published until the end of 2020, in the Web of Science Core Collection database through the VOSviewer software. The results indicate the main trends and developments on the topic related to the most cited papers, authors, publications, institutions, and countries. The visualized frameworks, structures and trends are useful for both researchers and practitioners, as they can help them understand the current situation, issues to consider, and main developments on the topic.

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“…A growing number of location-based applications have been implemented on smartphones (Tussyadiah and Zach, 2012), as well as social media apps, foster destinations’ visibility by allowing users to share various content (Vu et al , 2017). Access to information through mobile applications installed on travellers’ smartphones enhances the perception of visitor satisfaction (Chu et al , 2012) and improves the overall personal experience (Garrigós-Simón et al , 2015), e.g. hotel mobile applications with different smart functionalities and simple interfaces can make the reservation process more convenient (Wang and Wang, 2010).…”

Section: Information and Communication Technologies And Their Impacts...mentioning

confidence: 99%

Progress on the role of ICTs in establishing destination appeal

Mandić

Praničević

2019

JHTT

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Purpose This paper aims to analyse the role of information and communication technologies (ICTs) in establishing destination appeal and reflect on the implications for smart tourism destination development. The focus is on identifying and analysing technological solutions by considering six elements shaping tourism destination appeal, namely, attractions, public and private amenities, accessibility, human resources, image and character and price. Design/methodology/approach To deliver public and private sector implications, the authors have reviewed and analysed relevant papers that were published in hospitality and tourism journals (42 Q1 and Q2 ranked journals based on SCImago Journal Rank) between 2010 and 2018. Findings ICTs affect the marketing and management of tourism destinations. They foster their innovativeness (e.g. interpretation of destination factors, new travel trends, innovative products, VA and AR), contribute sustainability (e.g. visitor management and reducing the use of resources) and improve accessibility (e.g. information provision, navigation, availability of sites and travel planning). The adaptation of technological solutions in the hospitality industry can be related to increased productivity, profitability and quality of services. Additionally, ICTs facilitate visitor decision-making (e.g. online distribution channels and information accessibility), influence overall travel experience and enable the sharing of visitors’ impressions. Research limitations/implications The significant limitations of this study include restrictions on the timing of publication and on journal selection. Originality/value This paper reviews full-length research papers that were published in relevant tourism and hospitality journals. This paper complements the current literature by addressing the role of ICTs in establishing destination appeal and reflecting on implications for smart destination development and future research.

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Pervasive information gathering and data mining for efficient business administration

Cited by 5 publications

References 38 publications

Terms and conditions apply: Fine print and the selling of tourism

Terms and conditions apply: Fine print and the selling of tourism

The Nexus between Big Data and Sustainability: An Analysis of Current Trends and Developments

Progress on the role of ICTs in establishing destination appeal

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