Pharmaceutical Health Services Administration, Planning, Management, and Leadership: Lessons Learned for LMICs

Ibrahim, Mohamed Izham Mohamed

doi:10.1007/978-3-030-50247-8_78-1

Encyclopedia of Evidence in Pharmaceutical Public Health and Health Services Research in Pharmacy 2022

DOI: 10.1007/978-3-030-50247-8_78-1

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Pharmaceutical Health Services Administration, Planning, Management, and Leadership: Lessons Learned for LMICs

Mohamed Izham Mohamed Ibrahim

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2024

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Cited by 1 publication

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The Role of Pharmacists in Providing Pharmaceutical Services in Selected Government Hospitals in Kabul

Ozair Sekandari,

Ghasem Begloo,

Alimohammadzadeh

2024

RJPT

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Objective: This study aims to investigate the role of pharmacists in delivering pharmaceutical services within selected government hospitals in Kabul, utilizing the SERVQUAL model. Methods: A quantitative research design was employed, utilizing a sample population of 338 patients who were hospitalized in the selected hospitals. A structured questionnaire was used to collect data on socio-demographic characteristics and perceptions of pharmaceutical services. The data were analyzed using the linear regression test to examine the relationships between the role of pharmacists and the combined indices. Results: he results indicated a significant positive relationship between the role of pharmacists and the combined indices of tangible factors, reliability and credibility, responsiveness, reassurance, and empathy (R = 0.642, R-squared = 0.412, Adjusted R-squared = 0.403, p < 0.001). Tangible factors, reliability and credibility, and empathy demonstrated the most substantial influence on the pharmacists' role. Conclusion: The results demonstrate that patients in selected hospitals within Kabul are content with the quality of services provided. Based on the SERVQUAL model, patient satisfaction with service quality is achieved across five dimensions: tangible factors, reliability, responsiveness, assurance, and empathy. Notably, the reliability variable garners the highest satisfaction level, while the empathy variable receives the lowest. These findings emphasize the need for targeted efforts to enhance empathy, communication, and the overall quality of pharmaceutical services delivered by pharmacists in selected hospitals within Kabul.

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The Role of Pharmacists in Providing Pharmaceutical Services in Selected Government Hospitals in Kabul

Ozair Sekandari,

Ghasem Begloo,

Alimohammadzadeh

2024

RJPT

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show abstract

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Pharmaceutical Health Services Administration, Planning, Management, and Leadership: Lessons Learned for LMICs

Cited by 1 publication

References 34 publications

The Role of Pharmacists in Providing Pharmaceutical Services in Selected Government Hospitals in Kabul

The Role of Pharmacists in Providing Pharmaceutical Services in Selected Government Hospitals in Kabul

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