Pharmaceutical Manufacturer's Responses to Drug Information Inquiries

Bainbridge, Charles V.; D'Ambrosio, G; Petrick, Robert J.; Weiss, E

doi:10.1093/ajhp/39.9.1532

Cited by 3 publications

(6 citation statements)

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“…Published QA studies for drug information centers have reported between 41% to 78% of requested infor mation is patient-specific (41,43). Satis faction with the service and timeliness of response are frequently used QA criteria for industry (20,31). Our current QA pro gram includes, among its elements, daily professional audits of all call records and periodic group reviews of selected inquir ies.…”

Section: Resultsmentioning

confidence: 99%

“…The results were com pared to the ongoing national surveys of one of the authors (JMR) (25) and Dombrowski (27). Response times and catego ries of requestors were also compared to information in the published literature (10,14,15,19,20,31,32). Means, standard deviations, and ranges were determined where appropriate.…”

Section: Methodsmentioning

confidence: 99%

“…Several studies have evaluated indus try's performance as a provider of drug information (19)(20)(21)(22)(23). Tse (19) reported 88.5% of pharmaceutical manufacturers who responded to an inquiry for product information provided a satisfactory re sponse.…”

mentioning

confidence: 99%

“…Tse (19) reported 88.5% of pharmaceutical manufacturers who responded to an inquiry for product information provided a satisfactory re sponse. Bainbridge et al (20) reported that 52% of the respondents felt their question was answered completely. Reprints or oth er supporting materials were included with 85.9% of the responses.…”

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confidence: 99%

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Comparison of Drug Information Practice in Hospitals and Industry

Rumore

Rosenberg

1989

Drug Information Journal

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To assess the type of information requested of a pharmaceutical manufacturer, re quests received over a 12 month period in the Professional Services Department of Sterling Drug Inc were reviewed. To compare drug information services of Sterling Drug with those of pharmacist-operated drug information centers (DICs), requests were classified as to the nature of the question, category of requestor, and patient specificity. Questions regarding dosage or administration, drug identification, and adverse drug events were common in both DICs and industry. At Sterling Drug Inc the largest number of requests were for literature reprints or physician drug samples and dosage or administration. This contrasts with hospital-based DICs, where the largest number of requests pertained to therapeutic use and drug efficacy or adverse drug events. At Sterling and DICs few questions pertained to pharmacology, toxicol ogy or poisoning, and pharmacokinetics. Physicians comprised the largest group of requestors in DICs. Professional and support staffing of DIC and industry drug information practice are compared. Staffing by PharmDs and RPhs was practically identical for drug information services regardless of whether the practice site was industry or DIC.

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Section: Resultsmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

mentioning

confidence: 99%

mentioning

confidence: 99%

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Comparison of Drug Information Practice in Hospitals and Industry

Rumore

Rosenberg

1989

Drug Information Journal

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“…Industry has examined its own services by either surveying various company drug information centers regarding their opera tions (6) or through user satisfaction sur veys (7,8). Baker (8,9) found that overall satisfaction with written drug information responses provided by the Upjohn service was very high.…”

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confidence: 99%

Evaluation of an Industry-Based Drug Information Service

Hoffman

Gumbhir

1993

Drug Information Journal

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A questionnaire was sent to 1,000 health professionals who had requested medical information from Marion Merrell Dow between 9/10/91 and 11/15/91. The ques tionnaire was designed to elicit the health professionals' opinions regarding the writ ten response provided to them by the company, the type or format of the information that should be provided, and the usefulness of various industry-sponsored sources of medical information. Two hundred and fifty-nine questionnaires (25.9%) were returned. Overall, 97% of the responders rated the written response as good, very good, or excellent; 98% rated the objectivity of the response as good or higher. De tailed summaries were sent to 83 % of the inquiries. A detailed, referenced summary was preferred by 47% of the responders compared to 33 Ψο who wanted reprints. Con tinuing education symposia and medical information services were rated as the most useful sources of company-sponsored information sources over package inserts, sales representatives, and journal advertisements.

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Responsiveness to physicians' requests for information concerning drug interactions: A comparison of brand and generic companies

Thomas

Lexchin²

1990

Social Science & Medicine

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Pharmaceutical Manufacturer's Responses to Drug Information Inquiries

Cited by 3 publications

References 0 publications

Comparison of Drug Information Practice in Hospitals and Industry

Comparison of Drug Information Practice in Hospitals and Industry

Evaluation of an Industry-Based Drug Information Service

Responsiveness to physicians' requests for information concerning drug interactions: A comparison of brand and generic companies

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