Pharmacists’ attitudes towards dispensing errors: their causes and prevention

Peterson, Gregory M.; Wu, Msh; Bergin, Jennifer

doi:10.1046/j.1365-2710.1999.00199.x

Cited by 130 publications

(140 citation statements)

References 17 publications

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“…Hand-written prescriptions still survive [83] and lead to far more prescription and medication errors then get reported. Such errors seem to be accepted as a natural part of practice [84] .…”

Section: Autonomy and Professional Identitymentioning

confidence: 99%

Second victims, organizational resilience and the role of hospital administration

Santomauro

Kalkman

Dekker

2014

JHA

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Second victims are practitioners involved in an incident that (potentially) harms or kills somebody else, and for which they feel personally responsible. Professional culture and the psychology of blame (and shame) influence how second victims are viewed and dealt with. This paper reviews the status of second victimhood in healthcare -both its symptomatology and organizational responses. Then it considers the problematic nature of "human error" in healthcare and sets this against the psychological backdrop of healthcare professions, seeking cultural-historical explanations in assumptions of actor autonomy and professional identity. It concludes by drawing links between the psychological resilience of the individual practitioners involved in an incident and the resilience of an organization's safety culture.

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Section: Autonomy and Professional Identitymentioning

confidence: 99%

Second victims, organizational resilience and the role of hospital administration

Santomauro

Kalkman

Dekker

2014

JHA

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“…fatigue, stress, maladie, manque de formation, problème de 18 . À noter qu'aucune étude n'a étudié les interruptions dans le contexte des soins pharmaceutiques.…”

Section: L'attentionunclassified

Perspectives sur l’attention, les interruptions et le bruit en pratique pharmaceutique

Huet

Leroux

Bussières

2011

CJHP

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LES INTERRUPTIONSDans la documentation, il n'existe pas de consensus quant aux concepts et définitions entourant les interruptions. On rapporte qu'une interruption est un événement externe identifiable, dont la survenue est imprévisible, et qui nuit au maintien de l'attention dans le cadre d'une tâche spécifique 6 . Toutefois, on s'accorde sur le fait que la survenue d'une interruption peut affecter le niveau d'attention. En effet, les interruptions sont chronophages, le sujet qui est interrompu sans cesse peut ressentir de la pression et de la surcharge d'informations. De plus les interruptions détournent l'attention de la tâche spécifique en cours d'exécution, ceci pouvant mener à un oubli d'informations nécessaires à la prise de décision ou d'une étape du processus. Les interruptions interfèrent dans les processus cognitifs. Par exemple, revenir à la première activité après avoir subi une interruption nécessite une période de réadaptation pendant laquelle le sujet doit se remémorer les informations importantes, ce qui engendre une perte de temps.Parmi les stimuli, liés ou non à la tâche, pouvant affecter le niveau d'attention, on trouve des facteurs intrinsèques (p. ex. fatigue, stress, maladie, manque de formation, problème de This single copy is for your personal, non-commercial use only.

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“…3,4 Therefore, after the first day, it was decided that pharmacy staff, like other staff in the clinic, would take mandatory breaks during their shifts. No food or drink was allowed in the clinic, and staff wore scrubs, gloves, masks, and face shields while working.…”

Section: Staffing and Workloadmentioning

confidence: 99%