Pharmacy technician education, training, and certification: Call for a single national standard and public accountability

Manasse, Henri R.; Menighan, Thomas E.

doi:10.1331/japha.2011.11525

Cited by 34 publications

(6 citation statements)

References 2 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Many states have a requirement that pharmacy technicians get certified either through these routes or through a standardized exam with similar content within a year of hiring, but there is little standardization across the board for these exams [17,18]. On multiple occasions, calls for standard national training and certification processes have been made, and it is clear that multiple organizations find it crucial to have this kind of a standard for certified pharmacy technicians [19,20]. While 81.5% (N = 17,114) did prefer a certified technician, it is surprising that more employers do not share the same national desire.…”

Section: Discussionmentioning

confidence: 99%

Description of Position Ads for Pharmacy Technicians

et al. 2020

View full text Add to dashboard Cite

Pharmacy technician roles are evolving alongside the changing role of a pharmacist. There is currently no uniform definition of a pharmacy technician’s role in the pharmacy workforce. The objective of this study was to look at the United States-based pharmacy technician advertisement database from Pharmacy Week to find patterns and commonalities in the duties and qualifications of pharmacy technicians. A retrospective analysis was performed on fourteen days of pharmacy technician job listings from Pharmacy Week from the year 2018. Information obtained from the listings included job title, location, setting, type of job, job duties, and job requirements. Job duties and requirements were coded by themes. Fourteen days of data resulted in 21,007 individual position listings. A majority of the job listings were for full-time positions (96.4%) and most were in the retail setting (96.78%). The most common requirements were registration with State Board, high school diploma, ability to perform tasks, communication, and physical. The most common job duties were general office etiquette, performing tasks under the direct supervision of the pharmacist, and professionalism. This study provides a description of the evolving role of pharmacy technicians through the broad variety in expectations for requirements of pharmacy technician applicants and the duties they perform when hired.

show abstract

Section: Discussionmentioning

confidence: 99%

Description of Position Ads for Pharmacy Technicians

et al. 2020

View full text Add to dashboard Cite

show abstract

“…Intra-organisational factors People Issues related to staff Pharmacists' characteristics (such as demographics, personal believes, values and attitude, the level of education and experience, physical and psychological health) [12] demonstrating competence and good relationships with patients, [13,14] the level of technicians' knowledge and skills, [15] standardisation of technicians' training and certification, [16] staff's satisfaction, [17] general job role, compensation, workload, stress, perceived growth, perceived overqualification, pharmacist's communication with other healthcare providers, [18] staff personality, [19] staff attitude [20] Issues related to the manager Manager's personality and competences, [21,22] being pharmacist or nonpharmacist, [23] issues related to the leadership, [24] the level of applying strategic planning, [25] manager's autonomy, [26] the management of stakeholder, [27] providing appropriate job descriptions, appraisal and rewarding system, training and development, having determined objectives, employing enough work forces, the acceptability of management style, the organisational culture, [2] appropriate division of labour, [28] corporate social responsibility, [29] sharing and communicating vision to staff [30] Physical evidence _______________ Physical layout and facilities [20,31,32] Process _______________ Design of procedures [24,31] Promotion _______________ Relationships with physicians, patients and other partners [33,34] Products and services _______________ Service quality, [35] sufficient inventories of prescribed medications, convenience of hours [20] Extra-organisational factors Clients' characteristics _________ The rate of poverty and unemployment among customers, the rate of customers' use of public assistance, [13] clients' expectations and awareness from capabilities of community pharmacies,…”

Section: General Categorymentioning

confidence: 99%

Underlying factors influencing community pharmacies business in low- to medium-developed markets: a societal perspective

Rangchian

Mehralian

Salamzadeh

et al. 2016

J Pharm Health Serv Res

View full text Add to dashboard Cite

Objectives To identify (1) critical local factors affecting community pharmacy performance and (2) items that are important in assessing community pharmacy performance. Methods A cross-sectional survey based on the opinions of the pharmacists involved in managing a community pharmacy in Iran at least for 3 years by the time of the study was conducted, in 2014. The questionnaire was anonymous and self-administered and consisted of three parts, which constructed to address research questions. Descriptive and factor analysis were performed using SPSS (16.0.0). The size of the effect of each dimension was investigated by LISREL (8.54). Key findings Based on the respondents' opinions, product (0.89), leadership (0.86) and promotion (0.82) were the three most influencing intra-organisational dimensions, and price (0.37) was the least important one. Regard to extra-organisational factors, the highest and lowest scores were obtained for participants (0.86) and regulatory issues (0.58) respectively. Among performance assessment items, clients' results (0.76) and society results (0.22) set at the first and last priority respectively. Conclusions Authors believe that this study provides decision makers and researchers with a comprehensive collection of factors affecting the community pharmacy area, which after minor modifications based on local issues is applicable in countries that are similar to Iran with regard to the level of the reprofessionalisation of community pharmacies.

show abstract

“…Regulations restricting the activities of pharmacy technicians are frequently cited as barriers to the advancement of both the technician and the pharmacist. [7][8][9][10][11][12] Additionally, a deficit of a national standard for pharmacy technician training has been cited as a barrier to the advancement of this profession. 13 We demonstrate that an unreported barrier is the dissonance in definition of "advancement" itself between pharmacists and pharmacy technicians.…”

Section: Introductionmentioning

confidence: 99%

Defining the Role of the Advanced Pharmacy Technician: Perspective Dissonance

Dering-Anderson

Blaha

Neville

2020

Journal of Pharmacy Technology

View full text Add to dashboard Cite

Background: Pharmacy technicians serve as pharmacist extenders. Attempts at advancing their practice have not been as rapid as the profession would prefer. We postulated that a barrier to this advancement is lack of agreement between pharmacists and technicians on how advancement should occur and on what it means. Objective: The objectives were to evaluate the differences in definitions and expectations of “technician advancement” between pharmacists and pharmacy technicians as potential impediments to advancement. Methods: Multimodal: An initial questionnaire for pharmacy technicians was collected during the American Association of Pharmacy Technicians Annual Convention to identify major topics for further survey. From those data, a survey was developed to ask pharmacists and pharmacy technicians about “technician advancement.” Surveys were provided to technicians in seminar settings; to members of the Nebraska Pharmacists Association; and via online platforms such as Facebook. Additionally, face-to-face targeted interviews were conducted with pharmacy technicians attending American Association of Pharmacy Technicians conventions and with the pharmacy technician and pharmacist leaders at the Nebraska Pharmacists Association. Results: Responses show that pharmacists’ expectations for advancing the practice of pharmacy technicians and the expectations of the technicians themselves vary widely. A notable finding is that 96% of all technicians responding see technician payment as a significant issue in advancement, while less than 4% of pharmacists commented on rate of pay. Conclusion: While both pharmacists and pharmacy technicians are hopeful for pharmacy technician role advancement, there is substantial disagreement about the definition of advancement that may be a barrier to the process.

show abstract

Pharmacy technician education, training, and certification: Call for a single national standard and public accountability

Cited by 34 publications

References 2 publications

Description of Position Ads for Pharmacy Technicians

Description of Position Ads for Pharmacy Technicians

Underlying factors influencing community pharmacies business in low- to medium-developed markets: a societal perspective

Defining the Role of the Advanced Pharmacy Technician: Perspective Dissonance

Contact Info

Product

Resources

About