Pharmacy technician involvement in community pharmacy medication therapy management

Medication therapy management delivery by community pharmacists: Insights from a national sample of Medicare Part D beneficiaries

“…For example, the need to redefine workflow to incorporate MTM has been noted as a barrier . Defining and developing new roles for support staff have been emphasized . Moreover, community pharmacists have struggled with patient and prescriber understanding and acceptance of MTM services .…”

“…[8][9][10] Defining and developing new roles for support staff have been emphasized. 9,[11][12][13] Moreover, community pharmacists have struggled with patient and prescriber understanding and acceptance of MTM services. 8,[14][15][16] Additional barriers reported include high demand for dispensing-related activities, cumbersome MTM documentation, insufficient staff training, and inadequate staffing hours.…”

Exploring Pharmacy Technician Roles in the Implementation of an Appointment-Based Medication Synchronization Program

“…This qualitative study explored pharmacy technician perspectives of their role in ABM and found that they felt the program increases adherence and convenience for patients, but there were hurdles to effective implementation remaining. Establishing the role of the technician in ABMS services is critical as pharmacist-extender involvement in clinical service delivery is associated with a service implementation success, for frequent and diverse clinical service offerings, and improved quality of work life for both pharmacists and pharmacy technicians [17][18][19][20][21][22][23][24]. However, integration of technicians into advanced or clinical support roles can prove challenging [21,[24][25][26].…”

The Value and Potential Integration of Pharmacy Technician National Certification into Processes That Help Assure a Competent Workforce

“…Pharmacy technicians and other workforce support personnel are recognized as essential in the evolution of pharmacy practice to a more patient-centric focus and public health orientation [1]. The previous few years are witness to considerable research into pharmacy technician roles, moving beyond descriptions of technician practice in one particular facility into broader examinations of roles that can be consistently delegated across organizations and even practice settings [2][3][4][5]. The growth in literature has helped spur recent systematic reviews of pharmacy technician practice.…”

“…To that end, the overall aims of this study were to ascribe value to the certification process, and specifically: (1) to determine pharmacists' perceptions of the impact of certification on competence in specific job skills, its impact in combination with job experience, and its impact in combination with other types of vocational education/training; (2) to identify elements that could potentially enhance the value, or impact of national certification; and (3) to determine how pharmacists view certification in light of various personnel management and organizational behavior phenomena.…”