Phase 2: Process Concept Evolution

Scheel, Henrik von; Hove, Maria; Fonseca, Marianne; Foldager, Ulrik

doi:10.1016/b978-0-12-799959-3.00002-1

Cited by 4 publications

(1 citation statement)

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“…The BPM is a set of techniques that allows the analysis of an organization’s processes to understand its structure, outputs (goods and services) and internal dynamics (Bergener et al , 2015). BPM enables the graphic representation of an activities sequence, their dependency relationships and resources used and contributes to the improvement of processes in terms of operational efficiency and reliability (Scheel et al , 2015). Among the benefits of BPM for the analysis proposed in this work, we can mention obtaining a complete view of the dynamics of an organizational process; identifying possibilities for improvement in using resources to adapt to changes in the competitive scenario; identifying bottlenecks and waste points, increasing efficiency (Bergener et al , 2015).…”

Section: Methodsmentioning

confidence: 99%

Routines as a conceptual tool for studying resources management in SMEs: evidence from Brazilian bakeries

Júnior

Nascimento

Jerônimo

et al. 2021

JEEE

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Purpose This study aims to investigate routines as a conceptual tool to analyze resources management in small and medium-sized enterprises’ (SMEs) productive processes. Design/methodology/approach The authors developed a qualitative multiple case study with Brazilian companies in the bakery industry. Data were collected through interviews, on-site observation and documentary analysis. Plus, the authors used business process modeling (BPM) techniques to map the observed routines. Findings The restrictions of SMEs accentuate the improvisation of routines. However, contrary to expected, many of these deviations expand the possibilities of organizational action as they become successful in terms of operational efficiency, which allows these companies to extract performance from ordinary resources and imitable management practices. Practical implications The BPM shows its value to track the allocation of resources in SMEs by recording the evolution of its routines and helping to preserve an operational memory. This finding could be useful to help public agencies to develop accessible management tools to assist small business owners. Originality/value Most of the conceptual tools developed to analyze the resources management are based on the study of large organizations, which may limit the analysis and lead to restricted or mistaken results if used in another context without proper adaptation. The authors apply an objective and representational epistemological lens to organizational routines to adapt it to the pragmatic context of operations management. Also, the authors suggest that better than a resource-based view, the practice-based view is a theoretical approach more compatible with the resource constraints context of SMEs.

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Section: Methodsmentioning

confidence: 99%