“…Challenges noted include complexities related to unpredictable dying trajectories, lack of palliative care knowledge or skills among staff, workload demands, and apprehensiveness in talking about dying (Brazil et al, 2004;Johnson & Bott, 2016;Parker Oliver, Porock, & Oliver, 2006;Seymour, Kumar, & Froggatt, 2011;Sims-Gould et al, 2010). Yet much of the empirical work and subsequent practice recommendations to date have been based on staff perceptions and experiences (Brazil, et al, 2004;Cartwright, Miller, & Volpin 2009;Reynolds, Henderson, Schulman, & Hanson, 2002;Johnson & Bott, 2016;Kaasalainen, Brazil, Ploeg, & Martin, 2007;Parker Oliver et al, 2006;Seymour et al, 2011;Sims-Gould et al, 2010;Waldrop & Kirkendall, 2009) with far fewer studies exploring the perspectives of families (Glass, 2016;De Roo et al, 2015;van Soest-Poortvliet et al, 2015;Waldrop & Kusmaul, 2011) and residents (Mathie et al, 2011;Ng, Cheong, Raj, Teo, & Leong, 2016;Goodman et al, 2013;Bollig et al, 2016). This gap is most notable in Canada where only one study could be located that captures residents' and families' views -alongside those of staff in LTC -on death, dying, and end-of-life care (Cable-Williams & Wilson, 2014).…”