Physician communication in different phases of a consultation at an oncology outpatient clinic related to patient satisfaction

Eide, Hilde; Graugaard, Peter Kjær; Holgersen, Kjersti; Finset, Arnstein

doi:10.1016/s0738-3991(02)00225-2

Cited by 62 publications

(38 citation statements)

References 29 publications

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“…Other researchers have also reported no association [45,46], whereas a systematic review of general practice consultations found that consultations wherein a psychosocial problem was identified were typically longer in duration [47]. In any case, these findings will reassure audiologists that a focus on psychosocial topics at the beginning of consultations will not necessarily prolong the length of initial assessment appointments.…”

Section: Discussionmentioning

confidence: 92%

Audiologist-patient communication profiles in hearing rehabilitation appointments

Meyer

Barr

Khan

et al. 2017

Patient Education and Counseling

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Highlights Audiology consultations remain clinician-centred.  Three-quarters of appointments began with a biopsychosocial interaction.  All appointments ended with a biomedical interaction dominated by hearing aid talk.  Audiologist-patient communication was not associated with decision to trial HAs. Audiologist-patient communication in hearing rehabilitation 2 AbstractObjective. To profile the communication between audiologists and patients in initial appointments on a biomedical-psychosocial continuum; and explore the associations between these profiles and 1) characteristics of the appointment and 2) patients' decisions to pursue hearing aids.Methods. Sixty-three initial hearing assessment appointments were filmed and audiologistpatient communication was coded using the Roter Interaction Analysis System. A hierarchical cluster analysis was conducted to profile audiologist-patient communication, after which regression modelling and Chi-squared analyses were conducted.Results. Two distinct audiologist-patient communication profiles were identified during both the history taking phase (46 = biopsychosocial profile, 15 = psychosocial profile) and diagnosis and management planning phase (45 = expanded biomedical profile, 11 = narrowly biomedical profile). Shorter appointments were significantly more likely to be associated with a narrowly biomedical interaction during the diagnosis and management planning phase. No significant associations were found between audiologist-patient communication profile and patients' decisions to pursue hearing aids. Conclusion.Initial audiology consultations appear to remain clinician-centred. Three quarters of appointments began with a biopsychosocial interaction; however, 80% ended with an expanded biomedical interaction.Practice Implications. Findings suggest that audiologists could consider modifying their communication in initial appointments to more holistically address the needs of patients.

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Section: Discussionmentioning

confidence: 92%

Audiologist-patient communication profiles in hearing rehabilitation appointments

Meyer

Barr

Khan

et al. 2017

Patient Education and Counseling

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“…Other groups who investigated the interaction between physician and patient reported that doctors who encouraged their patients to discuss health information and ask questions received higher patient satisfaction scores [15]. A literature review disclosed that the physician's understanding of the patient's expectations is critical to patient satisfaction [16].…”

Section: Discussionmentioning

confidence: 99%

Patient satisfaction in outpatient cancer care: a prospective survey using The PASQOC® questionnaire

Kleeberg

Feyer

Wolfram³

et al. 2008

Support Care Cancer

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“…Patients were found to be dissatisfied if the physician had focused on a great deal of psychosocial exchange during physical examination. 50 Jones and colleagues surveyed the views of cancer patients entering a randomized trial of computer-based information. The authors examined cancer patients' need for information and their satisfaction with information received and how these varied with their demographic, social, and psychological characteristics.…”

Section: Dovepressmentioning

confidence: 99%

Distribution and determinants of patient satisfaction in oncology: A review of the literature

Lis

Rodeghier²,

Gupta³

2009

PPA

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Abstract:Cancer is one of the leading causes of morbidity and mortality in the United States. It places considerable mental, physical, and emotional stress on patients and requires them to make major adjustments in many key areas of their lives. As a consequence, the demands on health care providers to satisfy the complex care needs of cancer patients increase manifold. Of late, patient satisfaction has been recognized as one of the key indicators of health care quality and is now being used by health care institutions for monitoring health care improvement programs, gaining accreditation, and marketing strategies. The patient satisfaction information is also being used to compare and benchmark hospitals, identify best-performance institutions, and discover areas in need of improvement. However, the existing literature on patient satisfaction with the quality of cancer care they receive is inconsistent and heterogeneous because of differences in study designs, questionnaires, study populations, and sample sizes. The aim of this review was therefore to systematically evaluate the available information on the distribution and determinants of patient satisfaction in oncology.

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Physician communication in different phases of a consultation at an oncology outpatient clinic related to patient satisfaction

Cited by 62 publications

References 29 publications

Audiologist-patient communication profiles in hearing rehabilitation appointments

Audiologist-patient communication profiles in hearing rehabilitation appointments

Patient satisfaction in outpatient cancer care: a prospective survey using The PASQOC® questionnaire

Distribution and determinants of patient satisfaction in oncology: A review of the literature

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