Physician E-mail and Telephone Contact After Emergency Department Visit Improves Patient Satisfaction: A Crossover Trial

Patel, Pankaj B.; Vinson, David R.

doi:10.1016/j.annemergmed.2012.12.005

Cited by 20 publications

(18 citation statements)

References 36 publications

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“…Participants in all groups discussed wanting follow‐up after their ED visit. While e‐mail or phone contact from emergency physicians after the visit does appear to improve patient satisfaction, due to the staffing constraints of most EDs, it is unlikely that patients will regularly receive a call from their ED treatment team. Previous studies of ED follow‐up rely on a practitioner separate from the initial treating team to follow‐up results, enhance education, or reinforce linkage to primary care .…”

Section: Discussionmentioning

confidence: 99%

Unmet Needs at the Time of Emergency Department Discharge

Samuels‐Kalow

Rhodes

Uspal

et al. 2016

Academic Emergency Medicine

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Objectives Emergency department (ED) discharge requires conveying critical information in a time-limited and distracting setting. Limited health literacy may put patients at risk of incomplete comprehension, but the relationship between discharge communication needs and health literacy has not been well defined. The goal of this study was to characterize the variation in needs and preferences regarding the ED discharge process by health literacy, and identify novel ideas for process improvement from parents and patients. Methods This was an in-depth qualitative interview study in two EDs using asthma as a model system for health communication. Adult patients and parents of pediatric patients with an asthma exacerbation and planned discharge were enrolled using purposive sampling to balance across literacy groups at each site. Interviews were audiotaped, transcribed, coded independently by two team members, and analyzed using a modified grounded theory approach. Interviews were conducted until thematic saturation was reached in both literacy groups at each site. Results In-depth interviews were completed with 51 participants: 20 adult patients and 31 pediatric parents. The majority of participants identified barriers related to ED providers, such as use of medical terminology; and systems of care, such as absence of protected time for discharge communication. Patients with limited health literacy, but not those with adequate literacy, identified conflicting information between health care sources as a barrier to successful ED discharge. Conclusions Participants across literacy groups and settings identified multiple actionable areas for improvement in the ED discharge process. These included the use of simplified/lay language, increased visual learning and demonstration, and the desire for complete information. Individuals with limited literacy may particularly benefit from increased attention to consistency.

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Section: Discussionmentioning

confidence: 99%

Unmet Needs at the Time of Emergency Department Discharge

Samuels‐Kalow

Rhodes

Uspal

et al. 2016

Academic Emergency Medicine

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“…However the inappropriate use of internet threatens people health conditions in interchanging of patients' health information [6]. According to the previous studies, it's possible to communicate via mobile [3,8,9], text message [3], telephone contact [10], Facebook, website [11] and email [3,5,8,[10][11][12][13][14][15]. Email is alike to a letter and was already used to unimportant conversations and twosome dialogues [12].…”

Section: Introductionmentioning

confidence: 99%

E- Mail Communication Applications in Patient Physician Communication: A Systematized Review

Samadbeik¹,

Kalhori²,

Harati³

et al. 2019

Front Health Inform

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Introduction: Email is a beneficial way in order to increase interaction between patients and physicians. Since using this technology, patients and different physicians are able to increase patients’ health level and the amount of physicians’ duties. This study was done to identify the applications of email in communications between patients and physicians.Materials and Methods: The current study is a systematized review conducted in 2019. The literature search done by the relevant keywords to the subject in databases: Web of Science, Scopus, PubMed, Science Direct and Cochran. After applying inclusion and exclusion criteria 34 articles were included. Based on the study’s aim, results were summarized and reported by Content Analysis Technique.Results: The results showed that 15 articles (44%) using email technology to investigate laboratory’s resources. Utilizing email in 9 articles (26%) showed that it caused an improvement in healthcare quality. Conclusion: Results showed that use of email’s capabilities has a key role in improving healthcare quality as well as time saving. So, we suggest that the authorities deploy certain and codified mechanism in order to utilizing email communication between patients and physicians.

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“…They have been used to continue discharge education, to evaluate treatment compliance, to identify and intervene when patients are clinically worsening, to assess patient satisfaction, and to improve upon patient experiences (Arora et al, 2014; Guss, Leland & Castillo, 2013; Jones et al, 1988; Lee, 2004; Patel & Vinson, 2013). For example, Arora et al (2014) found that patients who received mobile phone follow-up had improved medication compliance and disease management.…”

Section: Introductionmentioning

confidence: 99%

Availability of mobile phones for discharge follow-up of pediatric Emergency Department patients in western Kenya

House

Cheptinga

Rusyniak

2015

PeerJ

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Objective. Mobile phones have been successfully used for Emergency Department (ED) patient follow-up in developed countries. Mobile phones are widely available in developing countries and may offer a similar potential for follow-up and continued care of ED patients in low and middle-income countries. The goal of this study was to determine the percentage of families with mobile phones presenting to a pediatric ED in western Kenya and rate of response to a follow-up phone call after discharge.Methods. A prospective, cross-sectional observational study of children presenting to the emergency department of a government referral hospital in Eldoret, Kenya was performed. Documentation of mobile phone access, including phone number, was recorded. If families had access, consent was obtained and families were contacted 7 days after discharge for follow-up.Results. Of 788 families, 704 (89.3%) had mobile phone access. Of those families discharged from the ED, successful follow-up was made in 83.6% of cases.Conclusions. Mobile phones are an available technology for follow-up of patients discharged from a pediatric emergency department in resource-limited western Kenya.

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Physician E-mail and Telephone Contact After Emergency Department Visit Improves Patient Satisfaction: A Crossover Trial

Cited by 20 publications

References 36 publications

Unmet Needs at the Time of Emergency Department Discharge

Unmet Needs at the Time of Emergency Department Discharge

E- Mail Communication Applications in Patient Physician Communication: A Systematized Review

Availability of mobile phones for discharge follow-up of pediatric Emergency Department patients in western Kenya

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