Physician engagement in online medical teams: A multilevel investigation

Liu, Huiyuan; Perera, Sandun; Wang, Jianjun; Leonhardt, James M.

doi:10.1016/j.jbusres.2022.113588

Cited by 13 publications

(5 citation statements)

References 85 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…In recent years, the development of OMTs has introduced a novel approach to online healthcare services. Studies have revealed that joining OMT can benefit the performance of member doctors [ 16 , 17 ]. Moreover, scholarly attention has also been paid to the factors that contribute to high-performance OMT, such as knowledge collaboration [ 6 ].…”

Section: Literature Reviewmentioning

confidence: 99%

Exploring the Impact of Online Medical Team Engagement on Patient Satisfaction: A Semantic Features Perspective

Wang,

Zhang

2024

Healthcare

View full text Add to dashboard Cite

Online medical teams (OMTs), a new mode of online healthcare service, have emerged in online health communities (OHCs) in China. This study attempts to explore the underlying mechanism of how OMTs’ engagement influences patient satisfaction through the lens of semantic features. This study also scrutinizes the moderating effect of multiple specializations on the link between OMTs’ engagement and semantic features. We utilized a linear model that had fixed effects controlled at the team level for analysis. A bootstrapping approach using 5000 samples was employed to test the mediation effects. The findings reveal that OMTs’ engagement significantly improves language concreteness in online team consultations, which subsequently enhances patient satisfaction. OMT engagement has a negative impact on emotional intensity, ultimately decreasing patient satisfaction. Multiple specializations strengthen the impact of OMT engagement on both language concreteness and emotional intensity. This study contributes to the literature on OMTs and patient satisfaction, providing insights into patients’ perceptions of OMTs’ engagement during online team consultation. This study also generates several implications for the practice of OHCs and OMTs.

show abstract

Section: Literature Reviewmentioning

confidence: 99%

Exploring the Impact of Online Medical Team Engagement on Patient Satisfaction: A Semantic Features Perspective

Wang,

Zhang

2024

Healthcare

View full text Add to dashboard Cite

show abstract

“…Online medical teams (OMT) are wildly popular as a new form of online medical consultation platform. Some academics explored the (15) found that current research in this area needs to be more clearly explicated. Extending the theory of self-determination, their research analyzed how physician-and team-specific motivators positively impact physician engagement.…”

Section: Literature Review 21 Online Medical Platformsmentioning

confidence: 99%

“…Patients have a wide range of physician selection choices. In order to develop an online healthcare service platform, many doctors need to be attracted who can actively provide medical services (15).…”

Section: Literature Review 21 Online Medical Platformsmentioning

confidence: 99%

Topic evolution and sentiment comparison of user reviews on an online medical platform in response to COVID-19: taking review data of Haodf.com as an example

Yang

et al. 2023

Front. Public Health

View full text Add to dashboard Cite

IntroductionThroughout the COVID-19 pandemic, many patients have sought medical advice on online medical platforms. Review data have become an essential reference point for supporting users in selecting doctors. As the research object, this study considered Haodf.com, a well-known e-consultation website in China.MethodsThis study examines the topics and sentimental change rules of user review texts from a temporal perspective. We also compared the topics and sentimental change characteristics of user review texts before and after the COVID-19 pandemic. First, 323,519 review data points about 2,122 doctors on Haodf.com were crawled using Python from 2017 to 2022. Subsequently, we employed the latent Dirichlet allocation method to cluster topics and the ROST content mining software to analyze user sentiments. Second, according to the results of the perplexity calculation, we divided text data into five topics: diagnosis and treatment attitude, medical skills and ethics, treatment effect, treatment scheme, and treatment process. Finally, we identified the most important topics and their trends over time.ResultsUsers primarily focused on diagnosis and treatment attitude, with medical skills and ethics being the second-most important topic among users. As time progressed, the attention paid by users to diagnosis and treatment attitude increased—especially during the COVID-19 outbreak in 2020, when attention to diagnosis and treatment attitude increased significantly. User attention to the topic of medical skills and ethics began to decline during the COVID-19 outbreak, while attention to treatment effect and scheme generally showed a downward trend from 2017 to 2022. User attention to the treatment process exhibited a declining tendency before the COVID-19 outbreak, but increased after. Regarding sentiment analysis, most users exhibited a high degree of satisfaction for online medical services. However, positive user sentiments showed a downward trend over time, especially after the COVID-19 outbreak.DiscussionThis study has reference value for assisting user choice regarding medical treatment, decision-making by doctors, and online medical platform design.

show abstract

“…Physical roles pertain to a physician's professional status, represented by their career title, rank and hospital position (Yang et al, 2021), as well as their online seniority signifying their expertise and knowledge in providing online services (Chen et al, 2023). Social drivers are reflected in aspects such as social identity, group norms, subjective norms (Zhou, 2022), social return (Chen et al, 2023) and social interaction ties (Liu et al, 2023;Yang et al, 2021). Apart from these external factors, physicians' own perception of their professional roles is also a crucial factor that explains their participation behaviors in OHCs but has been largely overlooked in the extant literature.…”

Section: Physicians' Professional Role Identitymentioning

confidence: 99%

“…Social drivers are reflected in aspects such as social identity, group norms, subjective norms (Zhou, 2022), social return (Chen et al. , 2023) and social interaction ties (Liu et al ., 2023; Yang et al ., 2021). Apart from these external factors, physicians' own perception of their professional roles is also a crucial factor that explains their participation behaviors in OHCs but has been largely overlooked in the extant literature.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Understanding proactive knowledge sharing and knowledge withholding in physician-driven online health communities – a professional role identity perspective

Cheng

2023

ITP

View full text Add to dashboard Cite

PurposeWhile spontaneous and voluntary knowledge contribution in online communities promotes value co-creation, dysfunctional knowledge behaviors hamper the effectiveness and development of such communities. The study conceptualizes physicians' proactive knowledge sharing and knowledge withholding behaviors in physician-driven online health communities (OHCs) and integrates the theories of role identity as well as communal and exchange relationships to understand the root causes and motivations behind these two types of knowledge behaviors.Design/methodology/approachThe authors collected survey data from 166 users from one of the largest physician-driven OHCs in China and applied the covariance-based structural equation modeling approach to test the hypotheses.FindingsThe findings suggest that (1) physicians' professional role identity had a positive indirect effect on proactive knowledge sharing behaviors through communal motivation, and work pressure weakened this indirect effect; and (2) professional role identity had a negative indirect impact on knowledge withholding behaviors through exchange motivation.Originality/valueThis study extends proactive knowledge sharing and knowledge withholding behaviors from the organizational management domain to the online environment, exploring the underlying causes and motivations behind both behaviors in the unique context of physician-driven OHCs. The findings offer practical suggestions for the effective management of OHC platforms, as well as policy implications that respond to the workforce shortage of healthcare providers, a crisis that is unfolding globally.

show abstract

Physician engagement in online medical teams: A multilevel investigation

Cited by 13 publications

References 85 publications

Exploring the Impact of Online Medical Team Engagement on Patient Satisfaction: A Semantic Features Perspective

Exploring the Impact of Online Medical Team Engagement on Patient Satisfaction: A Semantic Features Perspective

Topic evolution and sentiment comparison of user reviews on an online medical platform in response to COVID-19: taking review data of Haodf.com as an example

Understanding proactive knowledge sharing and knowledge withholding in physician-driven online health communities – a professional role identity perspective

Contact Info

Product

Resources

About