1997
DOI: 10.1001/jama.277.7.553
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Physician-patient communication. The relationship with malpractice claims among primary care physicians and surgeons

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Cited by 984 publications
(752 citation statements)
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References 34 publications
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“…Similarly, among the reasons that claimants interviewed by Hickson and colleagues [18] gave as motivating their lawsuits were the belief that ''the courtroom was the only forum in which they could find out what happened from the physicians who provided care'' (20%), the belief ''that physicians had failed to be completely honest with them about what happened, allowed them to believe things that were not true, or intentionally misled them'' (24%), and a desire to ''deter subsequent malpractice by the physician and/or to seek revenge'' (19%) [18]. Other studies have similarly found failure to provide explanations and poor communication generally are associated with litigation [1,19,21,34,35,48].…”
Section: Apologies and Patientsmentioning
confidence: 99%
“…Similarly, among the reasons that claimants interviewed by Hickson and colleagues [18] gave as motivating their lawsuits were the belief that ''the courtroom was the only forum in which they could find out what happened from the physicians who provided care'' (20%), the belief ''that physicians had failed to be completely honest with them about what happened, allowed them to believe things that were not true, or intentionally misled them'' (24%), and a desire to ''deter subsequent malpractice by the physician and/or to seek revenge'' (19%) [18]. Other studies have similarly found failure to provide explanations and poor communication generally are associated with litigation [1,19,21,34,35,48].…”
Section: Apologies and Patientsmentioning
confidence: 99%
“…Negative EHR-related behaviors, such as poor eye contact and prolonged screen gazing, can undermine patient-centered communication [2,5]. Conversely, when communication is patient-centered, patient outcomes, understanding, and adherence to treatment, and cost utilization can improve [6]. …”
Section: Introductionmentioning
confidence: 99%
“…13 Communication alone has been identified as the single most important factor in determining whether a patient pursues a complaint or claim against a physician. [14][15][16] Low scores in the Medical Council of Canada clinical skills examination have been associated with future complaints against a physician. 17 The study indicated that a standard deviation decrease of two in the communications score was associated with a 38% increase in the rate of complaints.…”
Section: Discussionmentioning
confidence: 99%