2009
DOI: 10.1108/00907320910957215
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Piloting an information commons at HKUST Library

Abstract: Purpose -The purpose of this paper is to present the experience of piloting an information commons at a major academic library in Hong Kong. Design/methodology/approach -At the pilot phase, assessment is crucial. The article reports how the HKUST Library monitors usage and conducted satisfaction surveys to identify users' needs, expose strengths and weaknesses of the service, and set direction for future development.Findings -The assessment data reveal users' needs and behaviors. Such information helps the Lib… Show more

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Cited by 5 publications
(6 citation statements)
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“…The name of the service may vary but the core service ideals remain essentially the same (Wong, 2009, emphasis added).…”
Section: The Information Commons and Diffusion Of Innovationmentioning
confidence: 98%
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“…The name of the service may vary but the core service ideals remain essentially the same (Wong, 2009, emphasis added).…”
Section: The Information Commons and Diffusion Of Innovationmentioning
confidence: 98%
“….] library staff knew little about how users would respond to it and what complexities and challenges lay ahead (Wong, 2009). …”
Section: The Research Commons Within the Consortium And At Uctmentioning
confidence: 98%
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“…The purpose of this approach is to provide the users an environment where they may well complete their academic and research tasks by using technology and information resources under the guidance of skilled staff. Wong (2009) states that "the name of the service model may vary but the core service ideal essentially remain the same" (p. 179). Hence this service model has opened many ways for library patrons of all levels to make the best use of library resources and services for the execution of their academic tasks.…”
Section: Information Commons Service Modelmentioning
confidence: 99%
“…Weiner and S. Weiner, forthcoming). Many libraries have created information or learning commons to support this Downloaded by [Purdue University] at 08:19 26 August 2011 activity (Bailey and Tierney 2008;Barton and Weismantel 2007;Dewey 2008;Ritchie and Ray 2008;Somerville and Collins 2008;Spencer 2007;Stuart 2009;Wong 2009).…”
mentioning
confidence: 99%