Pinpointing Areas for Improvement in a Model Core Training Curriculum Using Customer Satisfaction Analysis

英憲, 相良; 佳久, 北村; 勝志, 古野; 和彦, 柴田; 裕, 五味田

doi:10.5649/jjphcs.32.295

Cited by 30 publications

(1 citation statement)

References 7 publications

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“…Customer satisfaction (CS) analysis is a widely used method [31][32][33][34] to identify factors that can lead to service improvements by analyzing the relationship between the degree of satisfaction in each element of home medical care and the degree of comprehensive satisfaction its entire site. To evaluate the satisfaction of respondents with various home medical care activities, a ve-segment rating method was used (0, strongly no; 1, no a little; 2, neither yes nor no; 3, yes a little; 4, strongly yes) to calculate the "satisfaction deviation score."…”

Section: Methodsmentioning

confidence: 99%

Evaluation of Home Medical Care Pharmacists’ Services by Physicians, Nurses, Care Managers, and Home Helpers: A Mail Survey

Sano

Shibata

et al. 2020

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Background: Home medical care has become a widely used and effective form of delivery for essential medical services. While it has been suggested that pharmacists can play an active role in home medical care, no study has been conducted that has accurately investigated the positive effects of pharmacists on home medical care or the influence pharmacists have on other medical professionals. The present study aimed to evaluate pharmaceutical care provided by home medical care pharmacists according to other medical professionals.Methods: A mail survey was distributed, and 222 individuals responded. All participants had previously participated in the delivery of home medical care. A stratified analysis was used to compare responses between groups who had collaborated with pharmacists in home medical care and those who had not. Customer satisfaction analysis was conducted to identify areas for improvement in home medical care.Results: Our results indicated the importance of pharmacists’ participation in home medical care teams. Specifically, pharmacists’ participation was associated with improving the management of medication storage by patients, providing explanations about how to take medicine, and reducing incidents or accidents related to taking medications. Further, the results indicated the need for pharmacists and other medical professionals to collaborate with each other.Conclusions: These findings indicate the value of pharmacists’ involvement in home medical care and the areas that can be improved. For example, pharmacists involved in home medical care could take a more active role in areas of medical care such as providing education on drug effects and the safe use of drugs.Ethical Considerations： This study was approved by the Ethics Committee of the Showa University School of Pharmacy (approval no. 211) and conducted in accordance with Japanese ethical guidelines for epidemiological research and the Declaration of Helsinki. All respondents provided informed consent prior to participation.

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Section: Methodsmentioning

confidence: 99%

Evaluation of Home Medical Care Pharmacists’ Services by Physicians, Nurses, Care Managers, and Home Helpers: A Mail Survey

Sano

Shibata

et al. 2020

Preprint

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Adaptation of Peer Evaluation to Small Group Discussion (SGD) and Its Validity for Summative Evaluation

et al. 2012

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We adopted peer evaluation (mutual evaluation between students) for small group discussion (SGD) amongˆrst graders. The peer evaluation criteria were 5 grade scales for 5ˆelds:``preparation,''``remark,''``listening,''``activeness,'' and``role.'' A comparison with tutor evaluation clariˆed the validity of peer evaluation for summative evaluation. Although the average of peer evaluation (4.2 (4.0 4.4)) was higher than that of tutor evaluation (3.8 (3.7 4.1)) (p＝0.0601, Mann-Whitney U test), the value of the correlation coe‹cient between peer evaluation and summative evaluation of SGD (average 0.35 (0.12 0.54)) was almost the same as that of the coe‹cient between tutor evaluation and summative evaluation of SGD (average 0.36 (0.24 0.42)) (p＝0.6761, Mann-Whitney U test). Principal component analysis showed that the tutor could not evaluate``remark'' and``listening'' independently, while students evaluatè`l istening'' independently from other evaluation criteria. The combination of peer and tutor evaluation may be multilateral evaluation for SGD. The questionnaire about peer evaluation for students showed that they recognized the value of peer evaluation and favorably accepted its use.

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実務実習モデル・コアカリキュラムの習得・理解度評価の学生による自己評価におけるVisual Analog Scale法と5段階評価との比較

et al. 2007

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In examining assessment methods used for evaluating training, there have so far been no studies reporting any diŠerences between the visual analogue scale (VAS) evaluation method, based on a rating scale, and evaluation methods based on an ordinal scale. Here we report theˆndings of an examination into diŠerences and discrepancies between the results of the VAS method and a 5-point evaluation. Following the end of their training period, seven trainees carried out a self-evaluation regarding their level of understanding and performance using the 5-point evaluation and VAS methods. We then compared the average results of both assessment methods and examined the correlation between the two sets ofˆgures. We found no diŠerences between the 5-point evaluation method and VAS method in evaluating training for dispensing drugs, administering injections, pharmacy preparation, and medication management and instruction. There was also a signiˆcant correlation between average values for the 5-point evaluation and VAS method in evaluating training for dispensing drugs, administering injections, pharmacy preparation, and medication management and instruction. This led us to the conclusion that both the 5-point evaluation method and VAS method give similar results and outcomes in assessing the results of practical training.

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Pinpointing Areas for Improvement in a Model Core Training Curriculum Using Customer Satisfaction Analysis

Cited by 30 publications

References 7 publications

Evaluation of Home Medical Care Pharmacists’ Services by Physicians, Nurses, Care Managers, and Home Helpers: A Mail Survey

Evaluation of Home Medical Care Pharmacists’ Services by Physicians, Nurses, Care Managers, and Home Helpers: A Mail Survey

Adaptation of Peer Evaluation to Small Group Discussion (SGD) and Its Validity for Summative Evaluation

実務実習モデル・コアカリキュラムの習得・理解度評価の学生による自己評価におけるVisual Analog Scale法と5段階評価との比較

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