“…Given that politicians' incentives may not be aligned with the goal of improved service delivery, several studies over the past decade have investigated the potential for social accountability: conveying information about government service delivery directly to citizens in the hopes that they will demand better performance from frontline providers (Fox, 2015;World Bank, 2016). Conclusions from this research program have been mixed; one study shows that efforts to facilitate citizen monitoring improve service delivery and health outcomes (Björkman & Svensson, 2009;Björkman Nyqvist, de Walque, & Svensson, 2017), whereas other studies in the area of education have found null effects on citizen engagement, learning outcomes, and teacher effort (Banerjee, Banerji, Duflo, Glennerster, & Khemani, 2010;Lieberman, Posner, & Tsai, 2014). A general conclusion is that the effective exercise of social accountability is often inhibited by barriers to collective action, a low sense of efficacy, and a lack of knowledge of concrete steps that citizens can take to act upon information (Banerjee et al, 2010;Buntaine, Daniels, & Devlin, 2018;Fox, 2015;Lieberman et al, 2014).…”