Planning Makes (Closer to) Perfect: Exploring United States’ Local Government Officials’ Evaluations of Crisis Management

Avery, Elizabeth Johnson; Graham, Melissa; Park, Sejin

doi:10.1111/1468-5973.12109

Cited by 21 publications

(33 citation statements)

References 20 publications

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“…The way our government reacts to, addresses, and interacts on a crisis has clear consequences for public well-being. There is no doubt that these responses influence public sentiment or attitudes regarding local governments and elected officials (Avery et al, 2016). As Jakobsen et al (2016) stated that beyond paying taxes and voting, citizens play several vital roles in public administration.…”

Section: The Formation Of Citizen-centric Strategies During Crisismentioning

confidence: 99%

“…Any failures, perceived or real, will further affect the perception of legitimacy of this government" (Bowie, 2020, March 16). As we can observe, the way our government responds to, manages, and communicates about crisis have direct implications on the public well-being and ultimately shape public opinion or expectation about local governments and government officials (Avery et al, 2016). For example, the new government had to make swift decisions to provide the Prihatin Rakyat Economic Stimulus Packages (PRIHATIN) to ease the burden of all Malaysians during the pandemic.…”

Section: Introductionmentioning

confidence: 99%

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Citizen-Centric Strategies During Crisis Outbreak: An Overview

Amin

Wahid

Ali

et al. 2020

JPAG

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Citizen-centric has been a major focus area for professionals, managers and scholars for nearly three decades because of its profound impact on policy making and service delivery. A massive number of studies on citizen-centric have been carried out by past scholars which resulted in a large volume of strategies but there has been little examination of these strategies in the crisis context. This study aims to produce a citizen-centric model that can be used during a crisis. There is a need to generalize the strategies that are capable of forming a universal citizen-centric model during crises. This study is an exploratory analysis of previous literatures in the context of public administration that has shed light by examining the indicators of citizen-centric concepts during crisis.

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Section: The Formation Of Citizen-centric Strategies During Crisismentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Citizen-Centric Strategies During Crisis Outbreak: An Overview

Amin

Wahid

Ali

et al. 2020

JPAG

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“…As part of the planning and preparation process, it is imperative that school administration and emergency first-responders collaborate in developing campus safety emergency management plans. School administration and local first responder agencies need to train and practice together to become familiar with the school buildings and expose potential hazardous shortcomings prior to an emergency event (Avery, Graham, & Park, 2016;Bondu & Beier, 2015Chrusciel et al, 2015.…”

Section: Problem Statementmentioning

confidence: 99%

A Multiple Case Study of the Interagency Relationship Between School Administrators and Law Enforcement Personnel in the Creation, Implementation, and Sustaining of School Emergency Management Plans

Lopez

Swezey

Claxton

2019

Journal of School Leadership

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The purpose of this qualitative multiple case study was to examine how the interorganizational relationship between school administrators and law enforcement personnel in the Midwest, South, and Southwest regions of the United States with diverse cultures, missions, and objectives to collaborate to create, implement, and sustain emergency management readiness. The theoretical concept that guided this study involved interorganizational theories as they relate to two or more organizations working together toward a common goal. This study used purposeful sampling of 12 participants from three school districts from the states of Alabama, New Mexico, and Illinois. A within-case and cross-case analysis along with interviews, documents, and artifacts, such as school safety plans, school safety drills, safety audits, and Safe School rubrics were analyzed as part of the data collection process and were used to investigate interorganizational relationships between schools and law enforcement in relation to school emergency management readiness. Results indicated that the creation of emergency management plans is primarily the work of district administrators. The implementation process included district administrators and building principals with minimal input of law enforcement personnel. However, the process of sustaining school emergency plans is a joint effort between school and law enforcement personnel. Analysis of data affirmed the importance of having an effective interorganizational relationship between school and law enforcement personnel in the context of school safety to create an effective emergency management plan in the school.

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“…It can result in physical and non-physical damage that affect the company's operations and threatening their reputation (Coombs, 2004;2007a;Devlin 2007;Fearn-Banks, 2011;McDonald, Sparks, & Glendon, 2010). The company needs crisis management to prepare for and overcome problems caused by crisis (Avery, Graham, & Park, 2016, Chen, 2012Coombs, 2010;Devlin, 2007). Coombs (2010, p. 20) defines crisis management as "a set of factors designed to combat crises and to lessen the actual damages inflicted… seeks to prevent or lessen the negative outcomes of a crisis and thereby protect the organisation, stakeholders, and/or industry from damage.…”

Section: Introductionmentioning

confidence: 99%

Crisis Response vs Crisis Cluster: A Test of Situational Crisis Communication Theory on Crisis with Two Crisis Clusters in Indonesian Public Relations

Kriyantono

McKenna

2019

JKMJC

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Situational crisis communication theory (SCCT) is applied in this research to evaluate Air Asia crisis responses. The research tests whether crisis responses are consistent with the SCCT premise related to situation when a crisis has more than one cluster. SCCT argues that in this case, organisation's crisis response strategy is adjusted according to the crisis clusters. The crisis manager can use a defensive strategy for victim cluster and an accommodative strategy when the company has intentional cluster. From the premise, the researchers formulates a proposition: because of having two crisis clusters (victim and intentional clusters), the crisis response strategies of Air Asia are defensive and accommodative. This study analyses both news and press releases on the selected crisis. The content analysis of media news reveals that the company has both intentional and victim clusters, although the intentional cluster is reported more frequently. Content analysis of the company's press releases identifies that the response strategies are accommodative and bolstering instead of accommodative and defensive. Accommodative strategy is used because most public attributions appeared to be intentional, while a defensive strategy is not applied because the media rarely reported the event as victim cluster. As a result, the company were able to successfully deal with the crisis. It can be concluded that a company with two crisis clusters should choose the relevant crisis response strategy in accordance with the type of the cluster in the public domain.

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Planning Makes (Closer to) Perfect: Exploring United States’ Local Government Officials’ Evaluations of Crisis Management

Cited by 21 publications

References 20 publications

Citizen-Centric Strategies During Crisis Outbreak: An Overview

Citizen-Centric Strategies During Crisis Outbreak: An Overview

A Multiple Case Study of the Interagency Relationship Between School Administrators and Law Enforcement Personnel in the Creation, Implementation, and Sustaining of School Emergency Management Plans

Crisis Response vs Crisis Cluster: A Test of Situational Crisis Communication Theory on Crisis with Two Crisis Clusters in Indonesian Public Relations

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