Pockets of Trust in a Landscape of Distrust: Interorganisational Trust and the Challenge of Conflicting Institutional Logics
Lena Högberg,
Birgitta Sköld
Abstract:This paper examines the development of trust in interorganisational relationships (IORs) that are embedded in conflicting institutional logics. The study focuses on a recently established customer choice system for domestic elderly care that involves a complex constellation of logics for the parties involved in the IORs to handle. We explore how boundary spanners deal with conflicting logics and the impact it has on the development of trust in IORs, including both positive and negative expectations of trustees… Show more
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