2014
DOI: 10.1080/10439463.2013.878342
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Police and citizens in conflict: exploring post-confrontation interaction from a relational perspective

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Cited by 6 publications
(3 citation statements)
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“…The deleterious effects of mental health conditions mentioned above are however not limited to the individual, and in the case of police officers, these effects can be amplified by their work context. As already stated, conflicts and confrontations are omnipresent features of police work and need to be handled in a professional manner (34). Extant research on the mental health conditions described above shows that, for example, PTSD and burnout can have significant negative effects on conflict and conflict management behavior and performance (10,35,36).…”
Section: Mental Health and Police Officer Performancementioning
confidence: 98%
“…The deleterious effects of mental health conditions mentioned above are however not limited to the individual, and in the case of police officers, these effects can be amplified by their work context. As already stated, conflicts and confrontations are omnipresent features of police work and need to be handled in a professional manner (34). Extant research on the mental health conditions described above shows that, for example, PTSD and burnout can have significant negative effects on conflict and conflict management behavior and performance (10,35,36).…”
Section: Mental Health and Police Officer Performancementioning
confidence: 98%
“…Further, several studies have shown a strong correlation between officer age and experience and poor conflict management behavior, with complaints being more frequent for inexperienced officers, with a steady decline with experience (Terrill & Ingram, 2015). Other studies have focused on conflict management tools for the police to improve strained relations between the police and members of the public, including the role of mediation and reconciliation processes (Berger, 2000;Stronks & Adang, 2015;van de Klomp et al, 2014). Further, a study from Hong Kong examined the effectiveness of conflict-management training for traffic police officers and highlighted three major components -heightening awareness of emotional reaction and conflict-management approaches, improving communication skills, and enhancing anger management and emotional regulation -that can be utilized in law enforcement operations (Lau et al, 2004).…”
Section: Previous Researchmentioning
confidence: 99%
“…Handling these complex conflict situations without losing public confidence or getting into serious disputes or violent situations is a difficult challenge for the individual police officer (Bertilsson, Petersson, Fredriksson, Magnusson, & Fransson, 2017). Also the outcome, or even perceived outcomes of these situations can have serious effects on multiple levels (Hine, Porter, Westera, Alpert, & Allen, 2018;Terrill & Ingram, 2015), not least given that officers are expected by society to handle conflicts in a professional manner (van de Klomp, Stronks, Adang, & van den Brink, 2014). On an individual level, not having the appropriate skills to handle these conflicts can cause negative emotions and in the end affect the mental health of officers (Andersen & Gustafsberg, 2016).…”
Section: Introductionmentioning
confidence: 99%