“…Handling these complex conflict situations without losing public confidence or getting into serious disputes or violent situations is a difficult challenge for the individual police officer (Bertilsson, Petersson, Fredriksson, Magnusson, & Fransson, 2017). Also the outcome, or even perceived outcomes of these situations can have serious effects on multiple levels (Hine, Porter, Westera, Alpert, & Allen, 2018;Terrill & Ingram, 2015), not least given that officers are expected by society to handle conflicts in a professional manner (van de Klomp, Stronks, Adang, & van den Brink, 2014). On an individual level, not having the appropriate skills to handle these conflicts can cause negative emotions and in the end affect the mental health of officers (Andersen & Gustafsberg, 2016).…”