Without their support and advice, not only throughout my PhD, but also in the adaptation of the PhD thesis into this book, I am not sure where I would have finished up. With their very different styles, they collectively steered me down the path with a mixture of extensive experience in research and publishing, compassionate support (a nod to Helen), and very direct but correct advice: 'That's rubbish!' I am very fond of and thankful to each of these people.The Australian National University was a wonderful place to undertake research and share experiences. A special nod to Christiane Gerblinger: we started our research at the same time and shared an office for a period. Christiane recently published her book (How Government Experts Self-Sabotage: The Language of the Rebuffed, ANU Press, 2023) and her support to me in finalising this book was constant. ANU Press were instrumental in making this book possible, and thanks to Andy Kennedy, the ANU Press Publication Subsidy Committee, and the whole ANU Press team for their support and encouragement.1 This report was the result of a review of the Australian Government's use of ICT. 2 This report from the Victorian Ombudsman was the result of an investigation of ICT-enabled projects in the Victorian public sector. 3 Novopay was a large payroll project within the New Zealand Ministry of Education. It is one of the case studies in this book and was the subject of a ministerial inquiry.
Project stage
Key sponsor responsibilities Key project manager responsibilities
Initiating stageThe sponsor: The careerlimiting role It is career-limiting to damage your reputation with a big IT project. (Person AH, CIO, Victoria) 4 Project management: Superhumans required For transformational programs, if you think that you are going to be able to develop and retain people inhouse, and they are going to sit around waiting for a once-in-15-year project, you are absolutely dreaming. (Person Q, ICT assurance, NZ) 6 Novopay case study: Alone and set up to fail [T]he triumph of hope over reality, cross your fingers. I think that is the essence of it. (Person BD, MoE senior executive)