The sudden extreme rise in energy prices across Europe and elsewhere due to the Russian invasion of Ukraine has made apparent that even in affluent countries like the Netherlands, energy poverty, which comprises the combination of low income, high energy bills, and a home of poor energetic quality, poses a serious threat to numerous people’s livability. Subsequent increased public and policy scrutiny has precipitated a more diversified stakeholder landscape on a local level. This paper investigates the institutional response to energy poverty and the lived experience of involved stakeholders in the urban area of Rotterdam. Through fifteen semi-structured interviews with the local municipality, housing corporations, social entrepreneurs, foundations and community organizations five main themes emerged summarizing the key challenges and opportunities around the energy poverty response. Namely: the effects of the energy crisis on residents, the problem’s complexity, collaboration among stakeholders, the need for funding as well as the link between energy poverty, and the energy transition. Implications from this research suggest a need for a more prominent focus on efficiency policy, the provision of long-term structural subsidies (to refurbish insulated housing stock rather than ad hoc monetary payouts to help the energy poor cope with price surges), as well as the need for stakeholders to assume responsibility and accountability through more extensive internal and external collaboration. Investing in sustainability and social justice solutions through clean energy for heating and state-of-the-art insulation results in the single action of improving housing stock multisolving for the various problems resulting in energy poverty.