“…Instead, innovation policy has primarily targeted larger corporations and/or small and medium-sized enterprises (Henkel and von Hippel, 2005), while sustainability policy remains focused on efficiency improvements (Creutzig et al, 2018) and on changing the behavior of established incumbents (Baldwin and von Hippel, 2011). The emerging role of end-users in innovation has thus not yet effectively reached policymakers (Watson et al, 2019). This is especially problematic in view of the fact that a wide range of studies suggest user innovation is a widespread activity that arguably deserves policy attention (Franke et al, 2016).…”