“…In this respect, the definition of a clear strategy and policy guidelines on how to manage SM (Gordon et al, 2017), as well as the availability of trained personnel who can manage social pages (Bennett & Manoharan, 2017) are critical elements to fully exploit the benefits of having official profiles on SM platforms, which unfortunately are often lacking. Second, SM discussions impact political opinion formation and may be used to act upon voting behavior (Kushwaha et al, 2022; Odeyemi et al, 2022). For example, Grover et al (2019) have shown that, in the 2016 US presidential election, political candidates have used TW not only for spreading information but also for influencing voters' political views through the acculturation of ideologies among voters and subsequent voter polarization.…”