Positive Effect of Industry 4.0 on Quality and Operations Management

Abstract

the last decade has witnessed the birth of technological advances such as the IoT, artificial intelligence, machine learning and augmented reality. These technologies have driven the transition to Industry 4.0 where they have enabled the digitization of manufacturing with potential gain. Also Industry 4.0 has given birth to several new hybrid concepts as well as several management operations to take advantage and become more efficient by using IoT and these new technologies. In our paper, we discuss the effect of Industry 4.0 on management and quality practices by answering the following questions based on the literature review: What is the positive effect of Industry 4.0 on quality improvement and operations management? How does Industry 4.0 integrate concepts (Lean, Six Sigma, Supply Chain ...) to create new paradigms?

Digital Outcome Optimization: Ensuring a Return Oninvestment of Digital Strategy

“…Technology can benefit customer satisfaction, competitiveness, productivity, reduce tasks, improve health outcomes, automate information exchanges, and more [38,51,53,56,57]. As examples, this study documented benefits in architecture, engineering, construction, healthcare, manufacturing, and the public sector [36,37,39,44,50,58,59]. The benefits depend on the complexity, environment and lifespan of the implementation [48,56].…”

“…The evidence showed operations benefits are visible particularly in quality improvement and the value orientation of the tools. Quality improvement benefits include faster execution, quality control, defect identification, customer acceptance, staff satisfaction, timely data, waste reduction and more [37,39,40,41]. Value orientation focuses on the customer, driving improvements in performance, productivity and requires the ability to estimate appropriate levels of effort [33,39,42,43,44,45].…”

“…Quality improvement benefits include faster execution, quality control, defect identification, customer acceptance, staff satisfaction, timely data, waste reduction and more [37,39,40,41]. Value orientation focuses on the customer, driving improvements in performance, productivity and requires the ability to estimate appropriate levels of effort [33,39,42,43,44,45]. Outcomes are more predictable with conventional tools [46].…”

“…They are increasingly implemented in unison [53,54,63,69]. Digitalization and optimization build on and enhance one another [39,42,47,65,70,71,72,73]. Their combined impact is greater than the sum of the individuals [47,68,72,74].…”

“…They enhance one another, realizing additional savings, better quality, lower cost and faster production [39,58,63,68]. Deliberate integration reaches higher levels of excellence, increases efficiency, and effectiveness, in a sustainable development [53,68,69,74].…”