Onomázein 2020
DOI: 10.7764/onomazein.ne7.02
|View full text |Cite
|
Sign up to set email alerts
|

Positive reviews on TripAdvisor: a cross-linguistic study of contemporary digital tourism discourse

Abstract: The emergence of the Web 2.0 profoundly changed the tourist experience and its modes of interaction and communication. Among the most pervasive forms of contemporary tourism discourse we find online reviews posted on social media platforms as TripAdvisor. Previous research on online travel reviews focused almost exclusively on negative reviews and mostly considered monolingual English dataset. In the present study we will explore positive reviews and we will add a cross-linguistic analysis comparing reviews wr… Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
2
1
1
1

Citation Types

1
9
0

Year Published

2021
2021
2024
2024

Publication Types

Select...
4
2

Relationship

1
5

Authors

Journals

citations
Cited by 8 publications
(10 citation statements)
references
References 28 publications
1
9
0
Order By: Relevance
“…In this context, it may be relevant to refer to Hofstede's cultural dimensions theory, as Germans score notably higher on the individualism-collectivism scale than the British (Hofstede Insights, 2023). Furthermore, the study by Van Herck et al (2021) also concludes that the English mails show a more person-oriented style, which is in line with the results of a study by Cenni and Goethals (2020) on responses to negative hotel reviews in English, Dutch, and Italian. The above-cited research provides a first glimpse of the move structure and possible CHV characteristics of response emails to customer complaints in a B2C context.…”
Section: Moves and Conversational Human Voice In Response Emails To C...supporting
confidence: 81%
“…In this context, it may be relevant to refer to Hofstede's cultural dimensions theory, as Germans score notably higher on the individualism-collectivism scale than the British (Hofstede Insights, 2023). Furthermore, the study by Van Herck et al (2021) also concludes that the English mails show a more person-oriented style, which is in line with the results of a study by Cenni and Goethals (2020) on responses to negative hotel reviews in English, Dutch, and Italian. The above-cited research provides a first glimpse of the move structure and possible CHV characteristics of response emails to customer complaints in a B2C context.…”
Section: Moves and Conversational Human Voice In Response Emails To C...supporting
confidence: 81%
“…All these studies exhibit substantial differences in terms of the language(s) under investigation, the online platform(s) chosen, and the linguistic feature(s) analyzed. The following is a selective overview of some recent studies on negative online reviews, focusing mainly on those that take a multilingual or contrastive approach (see also Cenni, 2022, pp. 16–18 for a more comprehensive overview).…”
Section: Theoretical Background and Previous Researchmentioning
confidence: 99%
“…Enough reviews for a quantitative analysis in line with previous research (cf. the datasets used in Cenni, 2022 and Meinl, 2013) yet small enough to conduct an in-depth manual analysis and make some qualitative observations. Thus, after the corpus was narrowed down to contain the above features, it was further reduced to 160 reviews for each language by taking a random sample.…”
Section: Study Setupmentioning
confidence: 99%
See 2 more Smart Citations